Client Service Advisor

Western Alliance Bancorporation; Columbus (OH); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Time off

401k match

Tuition assistance

Employee volunteer program

Wellness program

Job summary

Western Alliance Bank, a subsidiary of Western Alliance Bancorporation, seeks a Client Service Advisor in Columbus, OH to deliver exceptional service to law firms and legal professionals. You will handle deposits, treasury management products, and account servicing, ensuring timely support and professional client interactions.

You’ll collaborate with business development and operations teams to resolve issues, provide solutions, and maintain regulatory compliance while strengthening client

Qualifications

• 1+ years of related experience in Treasury Management or similar field.
• High school diploma required; Bachelor's degree preferred.
• Entry level to intermediate knowledge of general banking operations and compliance obligations.

Responsibilities

• Provide expert consultation and customer service to legal clients regarding banking products and services.
• Resolve account issues and support relationship management with business development insights.
• Adhere to compliance, security, and regulatory requirements while processing deposits, loans, and transfers.

Skills

Treasury Management

Education

High school diploma required; Bachelor's degree preferred

Job description

Job Title

Client Service Advisor

Location

OH - Columbus

What you’ll do

As a Client Service Advisor you’ll be responsible for delivering exceptional client service to law firms, legal professionals, and other stakeholders within the legal banking sector. In this role you’ll serve as a point of contact, ensuring clients receive timely support, guidance, and solutions related to operational activities, treasury management products and financial services. You’ll open, maintain, and close all account types, and perform clerical duties while maintaining positive customer relations.

• Provide expert consultation and customer service to legal clients regarding specialized banking products and services. Provide daily guidance to the department on deposits and account servicing, including treasury management products and services.
• Work directly with customers to resolve account issues. Provide excellent customer service and represent the bank in a professional and responsible manner. May attend customer calls with business development team members to better understand the business relationship and support strategy development to meet customer needs.
• Adhere to compliance, security, state and Federal regulations, bank policies, procedures and goals. Provide research on loan and deposit accounts as needed. Assist with account analysis, service charge waivers and wire transfer/ACH renewals.

What you’ll need

• 1+ years of related experience in Treasury Management Service or similar field.
• High school diploma required; Bachelor’s degree in related field preferred.
• Entry level to intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Entry level to intermediate working knowledge of various word processing and spreadsheet software.
• Intermediate speaking and writing communication skills.

Benefits you’ll love

We offer all the important things you’d want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands‑on experience to help grow your career!

About the company

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation