Client Service Administrator

UMB Bank; Kansas City (MO); On-site; USD 59,000 - 87,000; Full time

Benefits offered by this job

Paid Time Off

401(k) matching

Annual incentive pay

Health, dental, vision insurance

Job summary

UMB Bank seeks a Client Service Administrator for its Institutional Custody Administration team. You will be the primary client contact, handling inquiries, and delivering exceptional service to large custody clients.

Collaborating with internal teams, you will help execute client strategies, manage issues through resolution, and ensure adherence to department policies to mitigate risk. This role emphasizes teamwork, responsiveness, and accuracy in a fast-paced environment.

Qualifications

• Minimum of one year prior experience working in Financial Services in a fast paced, deadline driven environment.

Responsibilities

• Serve as the primary contact for assigned custody clients, handling inquiries across systems to fulfill requests and deliver exceptional service.
• Collaborate with internal teams to execute client strategies and meet all requirements.
• Dedicate time to problem resolution, tracking issues to completion, and managing administrative tasks to ensure operational integrity.
• Follow all department policies to mitigate risk.

Skills

Financial services experience

Job description

The Institutional Custody team provides custody services to large global and domestic institutional clients. UMB entered the Institutional Custody space after noticing a need for our services from existing and potential clients. This allows us to provide full-service offerings to our customers, who are often clients of Trust, Fund Services, and other groups. Our team is growing and looking for our next teammate!

The Client Service Administrator position supports all large institutional custody clients, both global and domestic. The admin role is really the backbone of our team and is responsible for daily client serving as the face of UMB. The admin role helps us understand our clients’ needs and wants and ultimately drives client strategies. The Client Service Admin role can be expanded to manage more complex tasks and clients, assist management, and train and develop others.

Working in the Institutional Custody Administration team can be fun, challenging, fast-paced, and collaborative. As a group, we serve clients independently, but we rely heavily on teamwork and shared knowledge to succeed as a unit. There are often deadlines we rally around as a team. We pride ourselves on being a welcoming, positive space, and our teammates are always happy to share their knowledge and help those around them grow!

How you’ll spend your time

• As the primary contact for assigned custody clients, you will manage inquiries across multiple systems to fulfill requests and deliver exceptional service.
• Collaborate with internal teams to execute client strategies and deliver on all requirements.
• Dedicate time to facilitating problem resolution, tracking issues through to completion, and managing administrative essentials to ensure operational integrity.
• Follow all department policies to mitigate risk.

We’re excited to talk with you if

• You have a minimum of one (1) year prior experience working in Financial Services (or equivalent experience) in a fast paced, deadline driven environment.

This position was posted on 10/23/2026. The application deadline for this position is 45 days from the posting date unless filled earlier.

Compensation Range

$59,085 - $86,922

The posted compensation range on this listing represents UMB's good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information.

Benefits

• Paid Time Off
• a 401(k) matching program
• annual incentive pay
• paid holidays
• a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
• health savings, flexible spending, and dependent care accounts
• adoption assistance
• an employee assistance program
• fitness reimbursement
• tuition reimbursement
• an associate wellbeing program
• an associate emergency fund
• various associate banking benefits

Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?

You're more than a means to an end - a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to [e-mail] to let us know the nature of your request.

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