Client Safety Navigator - RRH

HealthRIGHT 360; Escondido (CA); On-site; USD 57,308,000 - 89,544,000; Full time

Benefits offered by this job

PTO

15 paid holidays

Commuter benefits

Retirement plans

Public loan forgiveness programs

Training and professional development

Job summary

HealthRIGHT 360 operates across 11 counties in California, offering medical and behavioral health services to marginalized communities, including primary care, mental health support, detoxification, and addiction treatment.

The Reentry and Recovery Housing (RRH) program, part of HealthRIGHT 360, serves men recently released from incarceration or completing treatment. The facility houses up to 26 individuals and emphasizes safe, goal-oriented transition back into society.

Qualifications

• High school diploma or equivalent required; associate’s degree preferred.
• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.

Responsibilities

• Maintain a safe, orderly environment for clients, staff, and visitors.
• Monitor building security cameras and coordinate with service providers and staff.
• Carry Narcan and respond to overdoses; de-escalate tense situations as they arise.

Skills

Security awareness

De-escalation

Crisis intervention

Team collaboration

Education

High school diploma or equivalent

First Aid/CPR certification

Job description

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

The required work schedule for this position is:

This is a union eligible position.

This position is Saturday and Sunday, 10:00AM to 6:30PM, There may be some on call coverage.

JOB SUMMARY

HealthRIGHT 360, a family of programs, operates in 11 counties throughout California. Offering a comprehensive range of medical and behavioral health services, HealthRIGHT 360 serves marginalized communities, including primary care, mental health support, detoxification, residential and outpatient substance use disorder treatment, and transitional services tailored to individuals involved in the criminal justice system.

The Reentry and Recovery Housing program (RRH) operated by North County Serenity House, a Program of HealthRIGHT 360, is a STOP (Specialized Treatment for Optimized Programming) funded program that serves men who have recently been released from incarceration or have recently completed drug and alcohol addiction treatment. Our facility can house up to 26 individuals.

While living at RRH, our clients are given the opportunity to have a safe place to live and do the vital work that is needed of them to get their lives back on track, and to hit the ground running when it is time for them to function on their own in society.

KEY RESPONSIBILITIES

Safety and Security:

• Ensure and maintain a safe and orderly environment for clients, staff, and visitors in compliance with agency and industry standards.
• Monitor security cameras, attend building security meetings, and work collaboratively with service providers and administrative staff.
• Clear areas of crowds, debris, and out-of-place items to maintain safety.
• Direct and deflect traffic, de-escalate tense situations, and maintain a positive, respectful demeanor even during high-pressure situations.
• Work collaboratively with other service providers and administrative staff to maintain an orderly environment.
• Remain alert and awake during the entire overnight shift, if applicable.

Client and Visitor Management:

• Maintain client and visitor logs.
• Welcome and assist clients returning from appointments, ensure sign-in, and check belongings for contraband.
• Welcome visitors, check credentials, ensure sign-in, and escort them to the supervisor on duty.

Crisis Intervention and Medical Assistance:

• Carry Narcan, recognize signs of overdose, and administer Narcan as necessary to reverse drug overdose.
• De-escalate emotionally charged situations and maintain non-confrontational behavior during observation and intervention.

Facility Monitoring and Compliance:

• Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeters.
• Work with local law enforcement and file incident reports as needed.
• Maintain appropriate boundaries and adhere to the organization’s code of conduct.
• All documentation must be maintained in compliance with HIPAA, 42 CFR Part 2, and other funding requirements to satisfy internal and external evaluating requirements.

Administrative Duties and Professional Development:

• Attend and participate in meetings.
• Participate in and complete all assigned training.
• And perform other duties as assigned.

QUALIFICATIONS

Education, Certification, or Licensure

• High school diploma or equivalent required. Associate’s degree or higher preferred.
• Possess a valid First Aid and CPR certification or ability to obtain within 30 days of hire.

Experience

• Two years of job-related experience working with the criminal justice population or with the community behavioral health system preferred.

HealthRIGHT 360 is committed to fair and equitable compensation practices. Placement within the compensation range is based on factors such as relevant experience, education, credentials, internal equity, and organizational compensation practices. In addition to salary, HealthRIGHT 360 offers a comprehensive benefits package, subject to eligibility requirements

The compensation range listed reflects the expected pay for this position based on the primary work location. Actual compensation may vary depending on geographic location and applicable state or local pay transparency requirements.

HealthRIGHT 360 is an equal opportunity employer committed to fostering a diverse, equitable, and inclusive workplace. We prohibit discrimination, harassment, and retaliation based on any characteristic protected by applicable federal, state, or local laws, including race, color, ancestry, national origin, religion, sex, pregnancy, gender identity, gender expression, sexual orientation, age, disability, medical condition, genetic information, veteran status, marital status, and any other protected characteristic. We are committed to providing equal employment opportunities through fair and equitable recruitment, hiring, compensation, development, and advancement practices.

We will consider for employment qualified applicants with arrest and conviction records.

Must complete a background check and Live Scan.