Client Retention Leader – Financial Advisory & Compliance

TIAA; Frisco (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

TIAA in Frisco, TX is seeking a experienced leader to head a team of Retention Consultants who guide clients considering transfers, educate on investment and income options, and coordinate advisory referrals. You will oversee compliance, coaching, and delivery of accurate guidance to maintain strong client relationships.

The role requires Series 7 and 24, health license, 5+ years in financial services, and a track record of coaching teams.

Qualifications

• Lead a team of licensed Retention Consultants and ensure compliance with supervisory policies and applicable regulations.
• Coach and develop team members, manage performance, and review quality of client interactions.

Responsibilities

• Oversight for compliance of supervisory policies and procedures and teams.
• Adherence to FINRA, SEC and state Insurance Department regulations.
• Oversight, coaching, development, performance management, and other supervisory tasks of a team of licensed and registered Retention Consultants.
• Ensure team’s quality interactions with existing and prospective clients.
• Responsibility for Retention Consultant’s accuracy of information and advice through regular reviews.

Skills

Team leadership

Coaching ability

Retention metrics analysis

Presentation to executives

Client relationship management

Education

University degree

Job description

TIAA in Frisco, TX is seeking a experienced leader to head a team of Retention Consultants who guide clients considering transfers, educate on investment and income options, and coordinate advisory referrals. You will oversee compliance, coaching, and delivery of accurate guidance to maintain strong client relationships.

The role requires Series 7 and 24, health license, 5+ years in financial services, and a track record of coaching teams.