Client Resource Coordinator 2

Johnson Controls, Inc.; San Antonio (TX); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Benefits package from day one

On-site training

Collaborative team environment

Zero Harm safety culture

Scheduling support

Employee discounts

Job summary

Johnson Controls, Inc. is seeking a on-site Service Scheduler to receive and schedule customer calls for service, manage technicians’ schedules, and debrief daily to ensure timely preventative maintenance completion.

The role emphasizes clear communication with customers and coordination with Billing and Support teams. The position requires strong organization, attention to detail, and the ability to juggle multiple tasks while maintaining client satisfaction.

Qualifications

• High school diploma or equivalent required; 2–5 years of service operations and/or scheduling experience.
• Strong organizational and attention to detail skills; ability to work independently.
• Excellent interpersonal skills to communicate with internal and external clients.
• Ability to manage a large, diverse set of projects and tasks with tact and persistence.
• Ability to prioritize work based on financial impact and business goals.
• Ability to influence diverse teams to achieve tasks and goals.
• Associate degree is preferred.
• Experience with project accounting or costing principles is a plus.

Responsibilities

• Receive and schedule customer calls for service under direct supervision.
• Coordinate labor scheduling to align technicians with customer needs.
• Communicate action plans and services to customers; ensure work meets expectations.
• Debrief daily with technicians and ensure timely completion of preventative maintenance.
• Maintain up-to-date customer account information in NxGen; support time and expense reporting.
• Attend daily team huddles and weekly planning meetings.

Skills

Time management

Attention to detail

Interpersonal skills

Prioritization

Multi-tasking

Communication

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

NxGen

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Here’s what we have to offer

• Competitive pay


• Paid vacation, holidays, and sick time


• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one


• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources


• Encouraging and collaborative team environment


• Dedication to safety through our Zero Harm policy


• Scheduling and management support


• JCI Employee discount programs (The Loop by Perk Spot)

What you will do

Under direct supervision of the Area Resource Manager, receives and schedules customer calls for service. Manages the schedule of assigned technicians and mechanics. Ensures schedule allows fortimelycompletionof preventative maintenance and aligns with monthly forecasting goals. Debrief activities of assignedtechnicians/mechanicsdaily, coordinating withtechnicians/mechanicsto resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriatebusinessprocess.

How you will do it

• This position is on site preferred.


• Receives customer requests for unscheduled or scheduled service.


• Coordinates labor scheduling to align technicians to the appropriate customerand service needs.


• Communicates the action plan and services to beprovideddirectlyto the customer.


• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.


• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.


• Debrief activities daily.


• Ensures Technicians are providedwith daily schedules. Maintains consistent communication with assigned Technicians


• Follows up on activities to ensure completion in an established timeframe.


• Ensures that all customer account information requiredto support call management activities and scheduling of tasks are kept up to date in NxGen.


• Scheduled Service Visits – on time.


• Parts ordering/PO creation support.


• Start-up support.


• Customer PO confirmation.


• WIP Management.


• Reconcile exceptions (SIR and AP).


• Attend daily team huddles


• Attend weekly planning/scheduling meetings.


• Assistwith monitoring of time and expense reporting submission.


• Review and correct unassociated time for timesheets for technicians.


• Other duties and administrative activities as assigned.

What we look for

Required

• High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.


• Must demonstratethe ability to perform work independently and demonstrate solid organizational and attention to detail skills.anddemonstratesolidorganizational and attention to detail skills.


• Must have strong interpersonal skills to effectively communicate with both internal and external clients.


• Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.


• Able to prioritize work activities based on financial impactto desired business goals.


• Able to influence diverse teams toaccomplishtasks/goals.

Preferred

• Associatedegree.


• Experience and/or basic project accounting or costing principles.

HIRING HOURLY RANGE: $21- $32 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.