Client Relationship Specialist – Framingham, MA

Charles Schwab; Framingham (MA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

401(k) match

Employee stock purchase plan

Vacation and sabbatical after years of

Parental leave

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab in Framingham, MA is seeking a Client Relationship Specialist to support the branch's daily operations and deliver an exceptional client experience. You will work under the guidance of the Client Relationship Manager and Branch Manager to help meet service goals.

This role emphasizes development and growth within financial services. While licensing isn’t required, Schwab will support you in pursuing Series 7 and 63/66 licenses as part of your career path.

Qualifications

• 1+ years of client/customer service experience.
• Basic understanding of brokerage regulations.
• May be asked to become a Notary.

Responsibilities

• Assist Branch Manager and CRS team to deliver exceptional client experiences.
• Support daily branch operations and client servicing.
• Collaborate with colleagues to meet service goals.

Skills

Customer service

Communication skills

Teamwork

Job description

Position Type: Regular
Your opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.

As a Client Relationship Specialist (CRS), you have the opportunity to bring your passion for customer service to a role and a firm that will champion your growth in the financial services industry. You'll play a critical role in the operational success of this local Schwab branch, under the guidance of your Client Relationship Manager and Branch Manager, both of whom you will assist to help deliver an unparalleled client experience. Development and growth are at the core of this role. In the Branch Network at Schwab, you have both a clear growth path as well as endless opportunities to challenge yourself and deepen your expertise. Although licensing isn’t required for the role, Schwab will support you to become licensed in the Series 7 and 63/66 if that is in line with your career goals. If you are looking for a step into the financial services industry that allows you to work with clients, expand your knowledge, and build a life-long career, this may be the opportunity for you.

What you have

Required Qualifications:

• 1+ years of Client/Customer Service experience

Preferred Qualifications:

• Previous experience in Financial Services/Wealth Management and/or closely related industry.


• While licensing is preferred, it is not required for this role, Charles Schwab will support employees in this role in obtaining and/or holding the Series 7 and 63/66 licenses


• Ability to handle client needs with tact and diplomacy


• Outstanding written and oral communication skills


• Experience working independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously


• Ability to build and maintain good cross-enterprise working relationships


• Basic understanding of brokerage regulations and rules that govern client accounts


• May be asked to become a Notary

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What's in it for you

At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration - so you can build the skills to make a lasting impact.

We offer a competitive that takes care of the whole you - both today and in the future:

• 401(k) with company match and Employee stock purchase plan


• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions


• Paid parental leave and family building benefits


• Tuition reimbursement


• Health, dental, and vision insurance