Client Relationship Specialist - Detroit/Birmingham, MI

Charles Schwab; Birmingham (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Tuition reimbursement

Job summary

Charles Schwab is seeking a Client Relationship Specialist in Michigan to deliver personalized service and support branch operations. You will interact with clients, resolve requests, and help them feel confident in their financial relationship with Schwab.

The role emphasizes development through training programs and mentorship, with a clear growth path and opportunities tied to performance, licensing support, and a strong client‑first mindset.

Qualifications

• 1+ years of client-facing or customer service experience.
• Attention to detail in handling requests and documentation.
• Active listening to understand client needs and respond clearly.
• Build collaborative relationships with internal teams to deliver seamless service.
• Adaptability to changing priorities in a fast-paced branch environment.
• Coachability and openness to feedback to improve performance.

Responsibilities

• Deliver a welcoming, inclusive client experience by understanding needs and resolving requests.
• Support daily branch operations, including account servicing and documentation.
• Communicate effectively with clients and colleagues, adapting to different styles.
• Partner with team members to drive client engagement and operational excellence.
• Build trust and long-term relationships through professionalism and reliability.
• Manage multiple tasks and priorities to meet deadlines.

Skills

Client-facing experience

Attention to detail

Active listening

Building collaborative relationships

Adaptability

Coachability

Job description

Your opportunity

At Schwab, you're empowered to make a meaningful impact-for clients and for your career. As a Client Relationship Specialist (CRS), you play a vital role in delivering personalized, high-quality client experience while supporting the operational success of the branch.

This role is an excellent entry point into the financial services industry, offering hands‑on client interaction, exposure to wealth management services, and a clear path for growth.

In this role, you will ensure clients feel heard, supported, and confident in their relationship with Schwab. Development is central to this role, and Schwab provides the resources, coaching, and learning opportunities to help you build skills and expand your career—including support for required licensing aligned to your goals.

• Deliver a welcoming, inclusive client experience by understanding needs and resolving requests with accuracy and care.
• Support daily branch operations, including account servicing, documentation, and follow-up with strong attention to detail.
• Communicate effectively with clients and colleagues, adapting to different styles and needs.
• Use active listening to understand priorities and **el** when needed.
• Manage multiple tasks and priorities to meet deadlines and maintain quality.
• Partner with team members to drive client engagement and operational excellence.
• Build trust and long-term relationships through professionalism, reliability, and a client‑first mindset.

Why you're set up for success

• Schwab Training & Development

Start with Client Relationship Specialist University (CRSU) a four‑week, live virtual training program designed to set you up for success. After CRSU, your development continues in‑branch through hands‑on training and mentorship, with support from your manager, peers, and dedicated mentors.

• Career Pathing

The CRS role provides a strong foundation for growth. Schwab's "choose your own adventure" approach empowers you to explore paths aligned to your strengths.

• Competitive Compensation

In addition to base pay, this role offers bonus and incentive opportunities tied to performance.

To read more about our client offerings visit: Charles Schwab - Investor Services

What you have

The expertise you bring:

• 1+ years of client‑facing or customer service experience

The skills you bring:

• Attention to Detail
  Complete requests and tasks accurately while following established processes, while effectively prioritizing work to meet deadlines.

Maintain strong organization of tasks, client requests, and follow‑ups to ensure timely and consistent execution.

Ensure high‑quality, error‑free work and identify discrepancies or issues early

• Active Listening
  Listen carefully to understand client needs and respond with clarity and accurate communication

Ask thoughtful questions, confirm understanding, and adapt communication style to
ensure alignment

• Building Collaborative Relationships
  Partner effectively with internal teams to deliver seamless client experiences.

Build trust through professionalism, responsiveness, and reliability

• Adaptability
  Adjust to changing priorities, client needs, and processes in a fast‑paced environment.

Remain flexible and solution‑oriented when navigating new or complex situations

• Coachability
  Demonstrate openness to feedback and apply it to improve performance.

Show a willingness to learn, grow, and adopt new approaches or skills.

What's in it for you

At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28‑day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance