Client Relationship Specialist - Alexandria, VA

Charles Schwab; Alexandria (VA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off and sabbatical benefits

Parental leave and family building

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab in Alexandria, VA is seeking a Client Relationship Specialist to deliver a personalized client experience, support branch operations, and help grow client relationships. This entry-level role emphasizes hands-on client interaction, licensing development, and opportunities for growth within wealth management.

The CRS position emphasizes listening to client needs, accuracy in servicing requests, and collaboration with team members to ensure client satisfaction and operational

Qualifications

• 1+ years of client-facing or customer service experience.
• Attention to detail with accuracy and process adherence.
• Active listening to understand client needs and communicate clearly.
• Building collaborative relationships with internal teams to ensure seamless service.
• Adaptability to changing priorities and fast-paced environment.
• Coachability and openness to feedback for continuous improvement.

Responsibilities

• Deliver welcoming, inclusive client experiences by understanding needs and resolving requests with accuracy and care.
• Support daily branch operations, including account servicing, documentation, and follow-up with strong attention to detail.
• Communicate effectively with clients and colleagues, adapting to different styles and needs.
• Use active listening to understand priorities and escalate issues when needed.
• Manage multiple tasks and priorities to meet deadlines and maintain quality.
• Partner with team members to drive client engagement and operational excellence.
• Build trust and long-term relationships through professionalism, reliability, and a client-first mindset.

Job description

Your opportunity

At Schwab, you’re empowered to make a meaningful impact—for clients and for your career.
As a Client Relationship Specialist (CRS), you play a vital role in delivering a personalized,
high-quality client experience while supporting the operational success of the branch. This
role is an excellent entry point into the financial services industry, offering hands‑on client
interaction, exposure to wealth management services, and a clear path for growth.

In this role, you will ensure clients feel heard, supported, and confident in their relationship
with Schwab. Development is central to this role, and Schwab provides the resources,
coaching, and learning opportunities to help you build skills and expand your career—
including support for required licensing aligned to your goals.

• Deliver a welcoming, inclusive client experience by understanding needs and
  resolving requests with accuracy and care.
• Support daily branch operations, including account servicing, documentation, and
  follow‑up with strong attention to detail.
• Communicate effectively with clients and colleagues, adapting to different styles and
  needs.
• Use active listening to understand priorities and elevate issues when needed.
• Manage multiple tasks and priorities to meet deadlines and maintain quality.
• Partner with team members to drive client engagement and operational excellence.
• Build trust and long‑term relationships through professionalism, reliability, and a
  client‑first mindset.

Why you’re set up for success:

Schwab Training & Development

Start with Client Relationship Specialist University (CRSU) a four‑week, live
virtual training program designed to set you up for success.

After CRSU, your development continues in‑branch through hands‑on training and
mentorship, with support from your manager, peers, and dedicated mentors.

Career Pathing

The CRS role provides a strong foundation for growth. Schwab’s “choose your own
adventure” approach empowers you to explore paths aligned to your strengths.

Competitive Compensation

In addition to base pay, this role offers bonus and incentive opportunities tied to
performance.

What you have

The expertise you bring:

1+ years of client‑facing or customer service experience

The skills you bring:

Attention to Detail

Complete requests and tasks accurately while following established processes, while
effectively prioritizing work to meet deadlines

Maintain strong organization of tasks, client requests, and follow‑ups to ensure timely
and consistent execution

Ensure high‑quality, error‑free work and identify discrepancies or issues early

Active Listening

Listen carefully to understand client needs and respond with clarity and accurate
communication

Ask thoughtful questions, confirm understanding, and adapt communication style to
ensure alignment

Building Collaborative Relationships

Partner effectively with internal teams to deliver seamless client experiences

Build trust through professionalism, responsiveness, and reliability

Adaptability

Adjust to changing priorities, client needs, and processes in a fast-paced environment

Remain flexible and solution‑oriented when navigating new or complex situations

Coachability

Demonstrate openness to feedback and apply it to improve performance

Show a willingness to learn, grow, and adopt new approaches or skills

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28‑day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance