Account Manager (Diagnostic Imaging Equipment/Service/Parts/Supplies)

MXR Imaging Inc; Burlington (VT); On-site; USD 60,000 - 80,000; Full time

Job summary

A medical imaging company is seeking a Customer Engagement Specialist in Burlington, Vermont, to manage and maintain customer relationships. The role requires at least five years of sales or radiology experience with strong communication and negotiation skills. Responsibilities include engaging with accounts, identifying sales opportunities, and providing post-sales support. The ideal candidate should be proficient in CRM software and MS Office applications. Travel is expected up to 60% depending on territory assignments.

Qualifications

• High school diploma required, bachelor's preferred.
• Five years or more of sales and/or radiology technical experience.
• Knowledge of the imaging industry and B2B sales.

Responsibilities

• Engage with all customer accounts in the assigned territory.
• Manage and maintain the existing customer base.
• Identify upselling and cross-selling opportunities.
• Provide post-sales support and resolve issues.
• Track all customer engagements in the CRM.

Skills

Excellent communication skills

Customer service orientation

Negotiation skills

Organizational skills

Problem-solving attitude

Education

High school diploma

Bachelor’s degree

Tools

MS Office (Excel, Word, PowerPoint)

CRM software

Job description

Position Summary:

This position is primarily focused on existing customer engagement. In this position, you should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver positive customer experience. You should have excellent communication and negotiation skills and be customer service oriented. This position is vital for ensuring customer satisfaction and loyalty. Ultimately, you should be able to grow our business by building successful, long‑term client relationships.

Essential Duties:

• Engage with all customer accounts in the assigned territory.
• Manage and maintain the existing customer base.
• Identify upselling and cross‑selling opportunities.
• Provide post‑sales support.
• Resolve issues and conflicts and provide timely solutions to customers.
• Be the voice of the customer.
• Identify customer hurdles and work to mitigate them.
• Sell new X‑ray service contracts.
• Work with the service management team to maintain service contract renewals.
• Maintain and grow medical supplies sales within the assigned territory.
• Sell ultrasound equipment, parts, and probes.
• Coordinate with service team members, manufacturer team members, and sales executives to advance opportunities or address customer needs.
• Prepare weekly reports on sales calls, territorial and market trends, competitive activity, and special reports required by management.
• Implement company plans and policies in territory management while maintaining compliance with corporate policies and philosophies.
• Maintain current account records by utilizing CRM and updating sales and contact information.
• Track all customer engagements in the CRM.
• Demonstrate and promote behaviors consistent with the company’s vision, mission, and values in all interactions with customers, co‑workers, and suppliers.
• Comply with all company policies, procedures, and safety standards.
• Perform other duties as assigned.

Education and Experience Requirements:

• High school diploma.
• Five years or more of sales experience and/or radiology technical equipment experience.
• Knowledge of the imaging industry and experience selling B2B imaging solutions; preferably selling to all sizes of healthcare facilities.
• Ability to work comfortably with department‑level and C‑level customer management, and ability to communicate effectively with executive management.

Preferred Qualifications:

• Bachelor’s degree.

Travel Requirements:

• Estimated to be 50‑60% depending on assigned territory.

Competencies:

• Excellent verbal and written English communication skills.
• Ability to work effectively with internal and external customers.
• Ability to work independently and provide timely results.
• Proficiency with MS Office applications, including Excel, Word, PowerPoint, and CRM software.
• Strong organizational skills and ability to prioritize tasks.
• Understanding of customer performance metrics.
• Business acumen with a problem‑solving attitude.