Client Relationship Manager, Employee Benefits

The Baldwin Group; Fort Myers (FL); Sur place; USD 70 000 - 100 000; Plein temps

Résumé du poste

The Baldwin Group in Fort Myers, FL seeks a Client Relationship Manager (Employee Benefits) to serve as the primary liaison between clients and carriers, handling benefit programs, renewals, and day-to-day inquiries. You will analyze trends, ensure plan compliance, and deliver timely, accurate benefits support.

The role requires 2–4+ years in employee benefits/account management, strong communication, and proficiency with brokerage tools. A collaborative, service-driven culture is emphasized.

Qualifications

• Bachelor's degree in business, insurance, or related field.
• Current state Life & Health license required.
• 2–4+ years of employee benefits/account management experience.
• Excellent verbal and written communication for decision-makers.

Responsabilités

• Build and maintain strong client relationships as the primary contact, communicating updates and recommendations.
• Lead renewal processes with option benchmarking, claim experience, and plan design alternatives.
• Manage onboarding, renewals, open enrollment prep, and plan documentation.
• Ensure compliance with ERISA, HIPAA, ACA; oversee 5500 filings and plan docs.
• Coordinate with vendors/carriers to negotiate contracts and ensure timely service.

Connaissances

Client management

Analytical thinking

Communication

Project management

MS Office

Formation

Bachelor's degree in business or related

Life & Health license

Outils

Brokerage Builder

Zywave

Excel

Description du poste

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management. The Client Relationship Manager (CRM), Employee Benefits, is the primary liaison between insurance carriers and clients, managing employee benefit programs, renewals, and day to day service inquiries. They ensure plan compliance, analyze benefit trends, and provide advice and guidance on coverage, with the goal of driving client relationships, satisfaction, and retention. The CRM applies practical benefits knowledge to ensure timely, accurate deliverables and supports the delivery of a consistent “Peace of Mind” client experience. This role collaborates closely with the Client Success Specialist, Advisor, carriers, and internal Baldwin support colleagues to ensure excellent service delivery.## Position SummaryThe Client Relationship Manager (CRM), Employee Benefits, is the primary liaison between insurance carriers and clients, managing employee benefit programs, renewals, and day‐to‐day service inquiries. They ensure plan compliance, analyze benefit trends, and provide advice and guidance on coverage, with the goal of driving client relationships, satisfaction, and retention. The CRM applies practical benefits knowledge to ensure timely, accurate deliverables and supports the delivery of a consistent “Peace of Mind” client experience. This role collaborates closely with the Client Success Specialist, Advisor, carriers, and internal Baldwin support colleagues to ensure excellent service delivery.## Primary Responsibilities* Build and maintain strong client relationships as the primary point of contact, proactively communicating expectations, updates, and strategic recommendations.* Assess client needs and develop tailored benefit solutions, including evaluating existing programs and identifying opportunities for additional coverage.* Lead the renewal process by preparing, analyzing, and effectively presenting benefit options, benchmarking, claim experience, contribution modeling, and plan design alternatives.* Manage the client service calendar, including onboarding, renewals, open enrollment preparation, compliance updates, and delivery of required plan documentation.* Ensure benefit programs comply with federal and state regulations (ERISA, HIPAA, ACA) and oversee related compliance activities such as 5500 filings and plan documents.* Liaise with carriers and vendors to negotiate contracts, resolve issues, solicit proposals, and manage policy activity to ensure timely, accurate service delivery.* Oversee new client onboarding in alignment with the Peace of Mind process, including timely C-suite engagement.* Partner with Client Success Specialists and internal teams to clarify data needs, monitor task progress, and maintain consistent, high-quality workflows.* Develop employee facing communication materials, including Benefit Guides, and coordinate or conduct enrollment meetings.* Maintain high standards of accuracy, timeliness, and completeness in all interactions.* Identify opportunities to improve processes, tools, and workflows, escalating issues to leadership as needed.## Required Knowledge & Experience* Strong industry knowledge of benefit programs, preferably in a brokerage firm.* Strong analytical and problem-solving skills.* Ability to manage multiple projects and priorities effectively.* A commitment to providing exceptional client service.* Ability to evaluate complex information, identify issues within defined parameters, and recommend next steps.* Strong attention to detail when reviewing materials for completeness and accuracy.* Proficiency with Agency Management Systems (e.g., Brokerage Builder), Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) Products, Zywave and digital workflow tools.* Able to prioritize tasks, manage deadlines, and follow structured processes to support client commitments.* Build strong relationships with clients through responsive, reliable communication and a proactive service-oriented approach.* Demonstrates firm’s core values with aligned corporate culture. Including reliability, integrity, and follow-through; communicates clearly about status and next steps.* Works effectively within cross-functional teams, contributing to shared objectives and escalating issues constructively.* Strong presentation skills, both verbal and written communications.## Qualifications* Bachelor’s degree in business, insurance, finance, or related field; professional insurance designation preferred.* Current state License required (Life & Health)* 2-4+ years of employee benefits and account management experience.* Excellent verbal and written communication skills to deliver presentations to decision-makers and employees.* Foundational understanding of employee benefits processes, and renewal workflows, including functional knowledge of plan funding types such as self‐funded and level‐funded.* Experience coordinating with offshore teams or third‐party partners is preferred.## Skills & Behaviors**Functional/Technical Skills*** **Strategic Execution:** Navigating workflows through proactive performance measurement and decisive resolution of complex carrier or compliance escalations.* **Client Advisory:** Applies expertise to inform recommendations and provide guidance in Employee Benefits (market strategy, exposure analysis).* **Quality Assurance:** Expertise in performing high-level quality assurance on complex technical deliverables produced by others.* **Systems Agility:** High proficiency in Agency Management Systems (e.g., Brokerage Builder), Microsoft Excel, AI-enabled tools, and digital workflow platforms.**Behaviors*** **Planning:** Strategic prioritization and time management; planning and prioritizing work to meet commitments aligned with organizational goals.* **Earns Trust:** Confidence in advising clients on complex matters; gaining the confidence and trust of others through honesty, integrity, and authenticity.* **Peer Relationships:** can solve problems with teams with a minimum of noise; builds partnerships and works collaboratively with others to meet shared objectives.* **Client Focus:** Builds strong client relationships and delivers client-centric solutions that exceed expectations.