Client Relationship Manager

Cardinal Health; San Juan (PR); Remote; USD 82,000 - 105,000; Full time

Benefits offered by this job

Medical benefits

PTO

HSA

401k savings plan

Parental leave

Wellness programs

Job summary

Cardinal Health Sonexus Health Pharmacy Services is seeking an experienced Client Services Manager to coordinate and oversee multiple program activities for healthcare clients remotely across the U.S. You will conduct client meetings, document decisions, and track progress on IT projects and program milestones.

The role requires strong organization, cross-functional collaboration, and the ability to manage timelines while communicating risks and outcomes to leadership.

Qualifications

• Min 5 years related client services experience, preferred.
• Min 5 years’ experience in managing complex program activities with high accountability, preferred.
• Ability to travel - less than 25%.

Responsibilities

• Review weekly, monthly & quarterly program activities with the client.
• Attend meetings, take detailed notes, document key points and decisions.
• Monitor all program activities and IT projects associated with the program.
• Set due dates and responsible parties; follow up on action items.
• Provide weekly reports of all program activities and timelines.
• Coordinate cross-functional teams to ensure alignment and timely completion.
• Escalate delayed activities to program leadership as needed.

Skills

Client services

Program management

Travel readiness

Product knowledge

Education

Bachelor’s degree preferred

Job description

US-Nationwide-FIELD

Full time

20188748

Cardinal Health Sonexus Health Pharmacy Services helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in‑class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Sonexus Health Pharmacy, our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

Together, we can get life-changing therapies to patients who need them—faster.

Responsibilities

• Responsible for regularly reviewing weekly, monthly & quarterly - program activities with the client.
• Attend all program and client meetings, takes detailed meeting notes during client interactions and internal strategy sessions, ensuring all key points and decisions are documented.
• Monitors all program’s activities and IT projects associated with the program
• Includes setting due dates and responsible parties
• Follows up on action items from meetings, ensuring that responsibilities are clear, and deadlines are met
• Weekly report out of all program’s activities
• Solicit feedback from the activity/task owners on sub-tasks
• Maintain up-to-date activity timeline, articulate progresses and delays
• Develops and manages activities timelines to ensure all deliverables are completed on schedule.
• Obtain consensus for activities risks, decisions and closures
• Coordinates cross-functional teams to ensure alignment and timely completion of tasks related to program activities.
• Facilitates communication between internal teams and external clients to ensure all activities objectives are understood and met.
• Escalate delayed activities to program’s leadership
• If activity owners are missing deadlines consistently and/or are unresponsive.
• Managing contract amendments and project change requests for the client.
• Coordinates customer interactions with internal & external partners to meet the evolving business needs of the client.
• Responsible for sharing and presenting current and future program expectations during weekly meetings with client leadership in addition to Quarterly Business Review meetings with client’s Access and Marketing teams.
• Manages client access to internal applications including client-facing data reports and data streams with 3rd party vendors.-

Qualifications

• Min 5 years related client services experience, preferred
• Min 5 years’ experience in managing complex program activities with high accountability, preferred
• Bachelor’s degree preferred
• Ability to travel - less than 25%
• Proven product knowledge in business area

What is expected of you and others at this level

• Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of program activities.
• Own and develop tracking tools to achieve specific program management goals and activities.
• Create and participate in recurring business review presentations
• Recommends new practices, processes, metrics, or models
• Projects may have significant and long-term impact
• Provides solutions which may set precedent
• Independently determines method for completion of new projects
• Receives guidance on overall project objectives
• Acts as a mentor to less experienced colleagues

TRAINING AND WORK SCHEDULES

Your new hire training will take place 8:00am-5:00pm CT the first week of employment. Attendance is mandatory. This position is full-time (40 hours/week). Employees are required to have flexibility to work a scheduled shift of 7am - 7pm CT.

REMOTE DETAILS

All U.S. residents are eligible to apply to this position. You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second)

• Upload speed of 5Mbps (megabyte per second)
• Ping Rate Maximum of 30ms (milliseconds)
• Hardwired to the router
• Surge protector with Network Line Protection for CAH issued equipment

Anticipated salary range: $82,100.00 - $105,480.00

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 12/06/2026 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.

We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.

With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.

View Cardinal Health on YouTube (http://youtube.com/user/CardinalHealth)