Client Relationship Manager

godirect; Minneapolis (MN); On-site; USD 99,000 - 124,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Tuition reimbursement

PTO + holidays

Volunteer time

Job summary

Voya Financial in Minneapolis seeks a seasoned client relationship professional responsible for new business implementation, asset retention and growth of assets for an assigned book. You will strengthen relationships with clients, brokers and TPAs while developing strategic plans to maximize opportunities and ensure satisfaction.

The role requires finance experience, licenses and strong analytical skills, with frequent travel.

Qualifications

• Bachelor’s degree preferred or equivalent work experience.
• 4+ years in financial services or 2+ years in the defined contribution marketplace.
• FINRA Series 6/7 and 63 licenses.
• State insurance license.
• Strong analytical, organizational and time-management skills.
• Ability to travel frequently.

Responsibilities

• Responsible for new business implementation, asset retention, growth of assets and client satisfaction for assigned book of business.
• Maintain and strengthen relationships with key clients, distribution partners and TPAs.
• Develop business plans that identify key clients and list action steps to manage those relationships.
• Consult with clients and brokers on investment issues including performance, diversification, style and suitability.
• Work with plan sponsor to design participant education campaigns with the goal of increasing participation and contribution rates.
• Assist sales representatives with sales presentations and act as subject matter expert in topics such as Voya Service Model, installation process, ongoing service and procedures.
• Introduce and support new product and service initiatives.

Skills

Financial services

Defined contribution

Relationship management

Travel availability

Analytical skills

Education

Bachelor’s degree preferred

Job description

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Profile Summary:

Responsible for new business implementation, asset retention, growth of assets and client satisfaction for assigned book of business.

Profile Description:

• Maintain and strengthen relationships with key clients, distribution partners and TPAs


• Develop business plans that identify key clients and list action steps to manage those relationships


• Consult with clients and brokers on investment issues including performance, diversification, style and suitability


• Work with plan sponsor to design participant education campaigns with the goal of increasing participation and contribution rates


• Assist sales representatives with sales presentations and act as subject matter expert in topics such as Voya Service Model, installation process, ongoing service and procedures


• Introduce and support new product and service initiatives

Knowledge & Experience:

• Bachelor’s degree preferred or equivalent work experience


• Minimum of 4 years of experience in the financial services industry or 2 years within the defined contribution marketplace


• FINRA series 6 or 7 and 63


• State insurance license


• Strong analytical, organizational and time management skills


• Ability to travel frequently

#LI-NV1

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$99,090 - $123,860 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans


• 401(k) Savings plan – with generous company matching contributions (up to 6%)


• Voya Retirement Plan – employer paid cash balance retirement plan (4%)


• Tuition reimbursement up to $5,250/year


• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.


• Paid volunteer time — 40 hours per calendar year

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.


• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.


• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.


• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.


• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Misuse of Voya's name in fraud schemes