Client Relationship Manager

Jobtailor; Maryland; On-site; USD 54,000 - 78,000; Full time

Job summary

Jobtailor is seeking an Account Manager to serve as the primary contact for a client portfolio, address requests, and negotiate agreements to maximize value. You will review invoices, monitor account health, and educate clients on new services.

Collaborate with teams, drive KPI performance, support onboarding, and handle ad-hoc reporting while traveling up to 20% for meetings and events.

Qualifications

• Bachelor’s degree in Business Management preferred or equivalent experience.
• 1 year of experience in a client service, account management or related position.
• Ability to work independently and as part of a team.
• Excellent written and verbal communication skills.
• Strong negotiation and problem-solving abilities.
• Familiarity with CRM or Salesforce.

Responsibilities

• Serve as the primary contact for a portfolio of clients.
• Address client requests and inquiries in a timely and effective manner.
• Negotiate client agreements to maximize value for LINQ.
• Review monthly client invoices for accuracy.
• Develop professional relationships with clients, stakeholders, leadership and team members.
• Monitor client account health regularly.
• Collaborate across departments to meet and exceed client needs and expectations.
• Run ad-hoc reports at client request.
• Educate clients about new services and features.
• Drive KPI performance through documented interactions, high NPS scores and retention.
• Assist the Account Success Manager with onboarding tasks.
• Perform other assigned duties.

Skills

Client Relationships

Negotiation

CRM familiarity

Communication

Organizational Skills

Problem Solving

Education

Bachelor’s degree in Business Management or equivalent

Tools

Salesforce

CRM Systems

Job description

• Serve as the primary contact for a portfolio of clients
• Address client requests and inquiries in a timely and effective manner
• Negotiate client agreements to maximize value for LINQ
• Review monthly client invoices for accuracy
• Develop professional relationships with clients, stakeholders, leadership and team members
• Monitor client account health regularly
• Collaborate across departments to meet and exceed client needs and expectations
• Run ad-hoc reports at client request
• Educate clients about new services and features
• Drive KPI performance through documented interactions, successful NPS scores and high retention rates
• Assist the Account Success Manager with onboarding tasks
• Perform other assigned duties

Requirements

• Bachelor’s degree in Business Management preferred or equivalent experience
• 1 year of experience in a client service, account management or related position
• Ability to work independently and as part of a team
• Willingness to learn new systems and applications
• Excellent written and verbal communication skills
• Strong negotiation skills and ability to develop solutions meeting client and LINQ needs
• Ability to proactively identify areas of improvement and act with urgency
• Ability to multitask, work with multiple team members and manage deadlines
• High-quality organizational skills and strong attention to detail
• Familiarity with CRM or Salesforce
• Reliability and self-accountability in completing tasks, projects and deadlines
• Entrepreneurial spirit and ability to take initiative
• Robust internet connection for team and client calls
• Ability to travel up to 20% for conferences, client meetings and events

Core Competencies

Demonstrates strong client relationship management and negotiation skills, with a focus on maximizing client value and satisfaction. Proficient in utilizing CRM systems to monitor account health and drive performance metrics.

Highest-signal resume keywords

• Client Relationship Management
• Negotiation Skills
• CRM Familiarity
• Organizational Skills
• Communication Skills

Hard Skills

• Client Service
• Account Management
• KPI Performance Tracking
• Report Generation
• Invoice Review

Soft Skills

• Attention to Detail
• Team Collaboration
• Proactive Problem Solving
• Multitasking
• Initiative

Industry Keywords

• Business Management
• Client Onboarding
• NPS Scores
• Retention Rates
• Stakeholder Engagement

Tools & Technologies

• Salesforce
• CRM Systems