Client Relationship Associate - Phoenix, AZ (Hybrid)

EP Wealth Advisors, LLC; Phoenix (AZ); Hybrid; USD 30.000 - 43.000; Vollzeit

Benefits dieser Stelle

11 Paid Holidays + 2 floating holidays

3 Weeks PTO

Paid Volunteer Time

Parental Leave

Flexible Work Schedule

Health, Dental, and Vision plans

Zusammenfassung

EP Wealth Advisors, LLC seeks a Client Relationship Associate to partner with wealth advisory, planning, and support teams in Phoenix. You will focus on client satisfaction, retention and growth, acting as the primary contact for inquiries on account maintenance, cash management, distributions and reporting.

The role requires excellent communication, organization, and problem-solving skills with a track record of building durable client relationships in a financial services setting.

Qualifikationen

• Bachelor's degree or equivalent; finance-related preferred.
• 1–3 years in investment advisory, asset management or financial services.
• Strong communication and relationship-building with clients and teams.

Aufgaben

• Lead and maintain client relationships as the primary contact for account maintenance and reporting.
• Collaborate with wealth advisor, planner and internal teams to fulfill client requests within SLAs.
• Research and resolve client issues using internal resources and escalate when needed.
• Manage client meeting scheduling and participate in meetings and events.
• Prepare client account paperwork and boarding materials for processing.
• Coordinate onboarding activities and client portal setup with operations.
• Adhere to company policies and document client interactions in CRM.
• Build trusted relationships with custodians, vendors and professionals.
• Participate in team projects, training and education opportunities.
• Perform general office administrative duties.

Kenntnisse

Client relations

Communication

Organization

Ausbildung

Bachelor's degree in business/finance

Tools

Microsoft Office

Tamarac Advisor View

CRM software

eMoney

Schwab

Fidelity

Jobbeschreibung

EP Wealth Advisors (EPWA) is a wealth management advisory firm with over $49.1 billion as of June 30, 2026, serving predominately high net worth individuals. EPWA fosters an inclusive environment that offers opportunities for our associates to learn, grow and enhance their skills to take on new challenges to progress in their professional careers.

Summary

The Client Relationship Associate (CRA) will partner with our wealth advisory, financial planning, and internal support teams contributing to the satisfaction, retention and growth of client relationships. Our ideal candidate will have a demonstrated track record of delivering excellent client service, with exceptional organizational, communication, and problem-solving skills.

$21.63 - $31.25 an hour

Duties and Responsibilities

• Lead and maintain existing client relationships as primary point of contact for inquires related to account maintenance, cash management, distributions, and investment reporting

• Collaborate with wealth advisor, financial planner, and internal departments (operations, investments, billing, etc.) to ensure client requests are executed within defined service level agreements

• Research and resolve client issues leveraging internal support resources and/or escalat as appropriate to management

• Manage client meeting scheduling, preparation and participate as needed in client meetings, events and seminars

• Prepare client account paperwork including internal agreements, custodian forms, applications, and other client deliverables for processing

• Coordinate new client onboarding activities including the collection of required documentation, partnering with internal operations teams on process execution, client portal setup, welcome calls and proactive communication with clients

• Understand and adhere to outlined company policies and procedures to ensure client activities are handled with firm standards

• Track and document client interactions, activities and meetings in CRM, ensuring notes are input in a timely and compliant manner

• Develop and maintain trusted relationships with custodian partners, vendors, client professional contacts and service providers

• Participate in team projects, business initiatives and engage in training and education opportunities as required

• Office administrative duties as needed

Qualifications

• Bachelor’s degree preferred, with a concentration in Business, Finance, Economics, or equivalent related experience.

• Ideal candidates will have 1-3 year's experience working in investment advisory, asset management or a financial services company
• Excellent communication skills with ability to develop and maintain strong relationships with clients, prospects and team members across the organization
• Strong organization and attention to detail are essential with the ability to prioritize and multi-task effectively in a fast-paced environment
• Proficiency in using Microsoft Office (Outlook, Word, Excel). Experience with Tamarac Advisor View, CRM, eMoney, and custodian websites (Schwab, Fidelity) is valuable

What We Offer

We offer a highly competitive suite of holistic benefits designed to help our team members balance their personal and professional life commitments. These include options designed to encourage employee's health, happiness, and financial well-being.

• 11 Paid Holidays + 2 floating holidays
• 3 Weeks PTO
• Paid Volunteer Time
• Paid Parental Leave
• Flexible Work Schedule
• Highly subsidized Health, Dental, and Vision Plans
• 401k Retirement Account with company match contributions
• Free Mental Health services, Life Insurance, Long & Short-Term Disability Insurance
• Flexible Spending Accounts and Health Savings Accounts
• Employee Financial Education
• Employee Educational Expense Reimbursement
• Employee Charitable Donations
• Employee Referral Incentives
• Employee Team Building Activities
• Employee Assistance Program

EPWA is an equal opportunity employer. Prospective employees will receive consideration without discrimination because of race, creed, color, sex, gender, gender expression, gender identity, sexual orientation, age, religion, national origin, ancestry, mental disability, physical disability, medical condition, genetic information, marital status, military and veteran status, or any other basis protected by law.