Client Relationship Associate Director, Connected Devices PM (Clinical Research)

IQVIA; Durham (NC); On-site; USD 90,000 - 251,000; Full time

Job summary

IQVIA is seeking an experienced senior professional to support the Connected Devices and Clinical Research leadership. This role focuses on department strategy, client management, and program delivery, aligned with ICH GCP guidelines and quality standards.

The position emphasizes people leadership, operational excellence, and collaboration with project teams and business development to ensure excellent delivery to clients and sustained portfolio performance.

Qualifications

• Knowledge of FDA guidelines and their impact on operations.
• Strong leadership and team management abilities.
• Ability to prioritize, schedule and organize work effectively.
• Excellent problem-solving and communication skills.
• Proven customer service and interpersonal abilities.
• Basic computer skills with MS Office (Excel/Word).

Responsibilities

• Ensure consistent and outstanding quality against department deliverables.
• Lead customer relationships and guide teams toward delivering on commitments.
• Oversee SOPs and ensure compliance with ICH GCP guidelines.
• Maintain and improve Quality Control procedures.
• Lead departmental projects and initiatives.
• Conduct capacity planning.
• Support Business Development with RFP/RFI reviews for accounts.
• Forecast, backlog and projections for existing accounts.
• Mentor new hires and drive process improvements as an individual contributor.

Skills

FDA guidelines

Leadership

Prioritization

Problem solving

Communication

Microsoft Office

Interpersonal skills

Education

Bachelor's Degree in Life Sciences

Tools

Microsoft Excel

Microsoft Word

Job description

Summary

Connected Devices is one of the most dynamic and interesting areas within the Clinical Research industry. The identification, strategy and management of various devices and their data ingestion modalities in order to meet the endpoint goals of our customers is ever challenging and exciting. This highly visible business unit is closely connected to other trial delivery teams within IQVIA. We work closely with technology partners and our sponsor partners to help speed therapies to market in a global network. We seek highly motivated and accountable people looking for opportunities to impact the business and be part of the solution. At IQVIA, we look at individuals with a focus on continuous learning and career development.

Purpose

To assist the department Director in developing department strategy and team building; to ensure a high standard of service to clients and develop strategies in alignment with departmental objectives; to manage key client relationships; to manage; to serve as an expert in aligning, managing and enhancing client relationship(s) while maintaining an overview of client portfolio from an operational and financial perspective. To communicate with project teams and Business Development to ensure excellent delivery to clients and consistency across studies, including alliance and portfolio management, implementation of best practices, harmonization, and development of client-specific performance improvement projects, and to facilitate escalation management.

Responsibilities

• Ensure consistent and outstanding quality against department deliverables.
• Manage customer relationships and lead the teams towards successfully achieving customer deliverables.
• Manage the standard operating procedures of the department and ensure compliance with ICH GCP guidelines.
• Oversee the maintenance, review and implementation of Quality Control procedures.
• Lead departmental and company Projects and Initiatives.
• Conduct capacity planning.
• Assist the Business Development team with RFP (request for proposal)/RFI (request for information) review for assigned accounts, working closely with the internal teams and the client.
• Oversee forecast, backlog and projections for existing account; complete forecasting for existing accounts.
• As an experienced leader, tasks might include new hire mentorship as well as departmental and/or organizational process improvement initiatives. This is an individual contributor role.

Required Knowledge, Skills And Abilities

• Knowledge of FDA (Food and Drug Administration) guidelines and their impact on the operations
• Good team leadership skills
• Good ability to prioritize, schedule and organize
• Good problem-solving skills
• Excellent customer service skillsExcellent communication and interpersonal skills
• Basic knowledge of computers; preferably Microsoft Office Excel and Microsoft Office Word
• Ability to establish and maintain effective working relationships with coworkers, managers and clients

Minimum Required Education And Experience

• Bachelor's Degree in Life Sciences or related discipline
• 7-10 years of relevant experience, including experience establishing and managing a high-quality department/core team required OR
• Equivalent combination of education, training, and experience

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $90,200.00 - $251,200.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.