Client Relationship Analyst

Morgan-Stanley; Rochester (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Morgan Stanley in the United States is seeking a Client Relationship Analyst who will provide exceptional service to Financial Advisors, Private Wealth Advisors, and teams, building trusted client relationships through daily interactions and a client-first mindset. The role includes processing money movements, answering non-investment questions, and assisting with document preparation.

You will handle calendar management, travel, expense reports, and support marketing efforts while staying

Qualifications

• High School Diploma/Equivalency required.
• College degree preferred.
• Experience in client services is a plus.

Responsibilities

• Provide service coverage for a FA/PWA/team and support client relationships.
• Execute money movement transactions per client/FA/PWA instructions.
• Answer general non-investment questions about accounts and balances.
• Enter profile information or pre-fill documents in clerical capacity as directed.
• Educate or enroll clients in digital tools (MSOnline, eSign, eAuthorization).
• Assist with research and materials for client meetings using firm-approved systems.
• Support data entry for new accounts and financial planning as directed.

Skills

Customer service

Interpersonal skills

Attention to detail

Time management

Team player

Communication

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Office

Excel

Outlook

PowerPoint

Zoom

Job description

POSITION SUMMARYClient Relationship Analysts provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.DUTIES and RESPONSIBILITIES:CLIENT SUPPORTProvide service coverage for a FA/PWA/team including:• Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships• Executing money movement transactions at the request of the client and/or FA/PWA• Answering general non-investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit)• Enter profile information or pre-fill account documentation on client accounts and/or documents in aa clerical capacity at the direction of the client and/or FA/PWA• Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization)• Assist FAs/PWAs/teams in a clerical capacity with research relating to investment portfolio holdings, performance reporting, etc. and preparing materials for client meetings using firm approved systems• Assist with data entry for key client needs such as new account opening and financial planning at the direction of the FAs/PWAs/teams• Supporting the FAs / PWAs / teams’ marketing strategy (e.g., website maintenance)• Assist FAs / PWAs/ teams in delivering against their business plan and client service model• Remaining current on all policies, procedures and new platforms• Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local managementADMINISTRATIVE SUPPORT:• Answering inbound phone calls or making outbound calls (e.g., scheduling follow-up calls withFAs/PWAs/teams as needed)• Managing the calendar including coordinating meetings or events with logistics such as materialprep (e.g., maintaining agendas, sending calendar invites with Zoom credentials)• Maintaining travel itineraries, preparing expense reports and managing the reimbursement process• Assisting with general in-office support functions such as copying, filing and scanning documentation• Preparing and submitting expense reports for processing at the direction of the FA/PWAEDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:Education and/or Experience• High School Diploma/Equivalency• College degree preferred• Industry experience is a plus• Willingness to obtain Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)Knowledge/Skills• Detail orientated with superior organizational skills and ability to prioritize• Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint)• Exceptional writing, interpersonal and client service skills• Strong time management skills• Team player with the ability to collaborate with others• Ability to work in a fast-paced, evolving environment• Adaptable and ability to multi-task• Goal oriented, self-motivated and results drivenReports to:• Business Service OfficerWHAT YOU CAN EXPECT FROM MORGAN STANLEY:At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.For more information, please visit : https://www.morganstanley.com/people-opportunities/eeo .