Client Relationship Analyst

Socket.dev; Pittsburgh (Allegheny County); On-site; USD 42,000 - 68,000; Full time

Job summary

Morgan Stanley seeks a Client Relationship Analyst to provide exceptional client service and support Financial Advisors and Private Wealth Advisors. You will handle client interactions, account-related inquiries, and clerical duties in a fast-paced environment.

Strong interpersonal skills, attention to detail, and proficiency in MS Office are essential. This role supports regional teams and requires ongoing learning of policies and new platforms.

Qualifications

• High School Diploma or equivalent required.
• College degree preferred.
• Willingness to obtain Series 7, Series 66 or Series 63 and Series 65 licensing.

Responsibilities

• Provide service coverage for a FA/PWA/team including client relationship cultivation and enhancement.
• Execute money movement transactions as requested by clients or FA/PWA.
• Answer general non-investment questions about client accounts and relaying balances.
• Enter profile information and pre-fill account documentation per direction.
• Educate or enroll clients in digital tools (MS Online, eSign, eAuthorization).
• Assist with research related to portfolio holdings and prepare client meeting materials.
• Assist with data entry for new accounts and financial planning per direction.
• Support marketing strategies and website updates.
• Help teams meet their business plan and client service model.
• Stay current on policies and new platforms; participate in training.
• Handle inbound/outbound calls and calendar coordination; expense reporting.
• Provide general in-office support (copying, filing, scanning).

Skills

Detail oriented

Interpersonal and client service

Excellent writing

Time management

Team player

Adaptable and multi-task

Results driven

Education

High School Diploma/Equivalency

College degree preferred

Industry experience is a plus

Tools

Microsoft Office

Job description

POSITION SUMMARY

Client Relationship Analysts provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.

DUTIES and RESPONSIBILITIES

CLIENT SUPPORT

Provide service coverage for a FA/PWA/team including:

• Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships

• Executing money movement transactions at the request of the client and/or FA/PWA

• Answering general non-investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit)

• Enter profile information or pre-fill account documentation on client accounts and/or documents in aa clerical capacity at the direction of the client and/or FA/PWA

• Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization)

• Assist Fas/PWAs/teams in a clerical capacity with research relating to investment portfolio holdings, performance reporting, etc. and preparing materials for client meetings using firm approved systems

• Assist with data entry for key client needs such as new account opening and financial planning at the direction of the Fas/PWAs/teams

• Supporting the Fas / PWAs / teams’ marketing strategy (e.g., website maintenance)

• Assist Fas / PWAs/ teams in delivering against their business plan and client service model

• Remaining current on all policies, procedures and new platforms

• Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management

ADMINISTRATIVE SUPPORT

• Answering inbound phone calls or making outbound calls (e.g., scheduling follow-up calls with Fas/PWAs/teams as needed)

• Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials)

• Maintaining travel itineraries, preparing expense reports and managing the reimbursement process

• Assisting with general in-office support functions such as copying, filing and scanning documentation

• Preparing and submitting expense reports for processing at the direction of the FA/PWA

EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS

Education and/or Experience

• High School Diploma/Equivalency

• College degree preferred

• Industry experience is a plus

• Willingness to obtain Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)

Knowledge/Skills

• Detail orientated with? Sorry, original text:

  Detail orientated with superior organizational skills and ability to prioritize

• Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint)

• Exceptional writing, interpersonal and client service skills

• Strong time management skills

• Team player with the ability to collaborate with others

• Ability to work in a fast-paced, evolving environment

• Adaptable and ability to multi-task

• Goal oriented, self-motivated and results driven

Reports to

• Business Service Officer

To qualify, applicants must be legally authorized to work in the United States and must not require, now or in the future, sponsorship for employment visa status.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.