Client Relations Specialist - Immediate Response Team

Great Dwellings; Remote; USD 80,000 - 100,000; Part time

Job summary

An established industry player in property management is looking for a proactive Client Relations Specialist to join their Immediate Response Team. This role is crucial for managing urgent escalations from guests and property owners, ensuring swift resolutions that reflect a commitment to service excellence. The ideal candidate is a dynamic problem-solver with strong communication skills and the ability to handle multiple urgent issues. Enjoy the flexibility of a fully remote position with a supportive virtual office culture that values professionalism and personal touch. If you thrive on action and want to make a significant impact, this opportunity is perfect for you.

Qualifications

• Ability to manage complex situations and resolve issues independently.
• Strong communication skills for effective customer interaction.

Responsibilities

• Serve as the primary contact for escalated guest and owner concerns.
• Resolve urgent issues efficiently to ensure a positive experience.

Skills

Problem-solving

Customer service

Communication skills

Organizational abilities

Task prioritization

Tools

Online tools and software

Job description

712 H Street NE Suite 2767, Washington, D.C. 20002

Client Relations Specialist - Immediate Response Team

About Great Dwellings

Join Great Dwellings, a forward-thinking property management company that excels in maximizing the potential of short-term rentals. We deliver unparalleled peace of mind to homeowners through comprehensive service that includes guest screening, property optimization, and emergency response. Our team thrives on professionalism balanced with a community-centric approach, creating a nurturing environment akin to family.

Job Summary

We are seeking a proactive and dynamic Client Relations Specialist to join our Immediate Response Team. This role is pivotal for managing and resolving urgent escalations from both guests and property owners. The ideal candidate is a resolute problem-solver who acts with immediacy and precision, ensuring swift resolutions that uphold our commitment to service excellence.

Key Responsibilities

1. Serve as the primary point of contact for escalated concerns regarding property access issues, maintenance complaints, and owner inquiries.
2. Efficiently resolve urgent guest issues, such as access difficulties or on-site service disruptions, ensuring a seamless and positive experience.
3. Address property owner concerns with empathy and effectiveness, providing solutions for cleaning standards, property damage, and other sensitive issues.
4. Coordinate with the concierge team, maintenance personnel, and other stakeholders to facilitate immediate corrective actions.
5. Document and track all escalations and resolutions, contributing to continuous improvement of our processes and guest/owner satisfaction.
6. Fully remote with a flexible schedule, accommodating the ebb and flow of a part-time workload ranging from 2 to 6 hours daily.
7. Supportive, virtual office culture that combines professionalism with a personal touch.
8. Opportunity for individuals seeking to contribute significantly to a growing company while managing other life commitments.

Qualifications

1. Demonstrated ability to take charge and independently manage complex situations to resolution.
2. Strong customer service ethos, with excellent communication skills for both phone and written correspondence.
3. Proficiency in using online tools and software.
4. Exceptional organizational abilities with a keen attention to detail.
5. Capacity to prioritize tasks effectively and handle multiple urgent issues concurrently.

Join Us

If you are a “doer”—someone driven by the satisfaction of checking off tasks and diving into action—we want you. Your agility and dedication will be key assets to our team as we continue to enhance our services and delight our clients.

Ready to make an impact where it truly matters? Apply now and become an integral part of Great Dwellings’ commitment to exceptional service.

Great Dwellings is a Washington DC-based property management company helping homeowners maximize their Airbnb and short-term vacation rentals.