Client Relations Specialist - Fast Track Opportunity to Freight Broker

C.H. Robinson; Milwaukee (WI); Hybrid; USD 26.000 - 52.000; Vollzeit

Benefits dieser Stelle

Medical plans

Flexible Spending Accounts

Health Savings Account

Dental and Vision

Life Insurance

Disability insurance

Paid holidays

Floating holidays

Zusammenfassung

C.H. Robinson in Milwaukee, WI is hiring an Associate Portfolio Executive to build and manage a customer portfolio, leveraging AI-enabled tools for quoting, planning, and scheduling. You’ll focus on selling, solving problems, and growing revenue with autonomy and strong support from a global leader.

You’ll engage with customers, manage relationships, and coordinate with carriers and internal teams. The role offers in-person collaboration four days a week with remote work one day, plus clear

Qualifikationen

• Must have high school diploma or GED.
• 6+ months of customer engagement experience preferred.
• Ability to travel up to 10% of time.

Aufgaben

• Build and grow a portfolio of customers and convert opportunities into active business.
• Re-engage dormant accounts and expand within existing customers to increase volume and revenue.
• Own day-to-day customer interactions, respond quickly, manage exceptions and escalations.
• Coordinate with carriers, suppliers, and internal partners to meet commitments and service expectations.
• Quote and price freight using negotiation, market insight, and buying patterns.
• Plan, build, and execute shipments (with AI agent support) aligned to customer expectations.
• Identify account growth potential and cultivate partnerships with BD resources.
• Use data, reporting, and market updates to find service and growth opportunities.
• Adopt new tools/technology, document SOPs, and push for process improvements.
• Support teammates' customers during stand-ups and maintain team-first mindset.

Kenntnisse

Customer engagement

Travel willingness

Ausbildung

High School Diploma or GED

Bachelor's degree (preferred)

Microsoft Office

Tools

Microsoft Office Suite

Jobbeschreibung

C.H. Robinson is hiring an Associate Portfolio Executive to build and manage a customer portfolio while developing long‑term, trusted relationships. In this role, you will leverage AI‑powered tools to simplify quoting, planning, and scheduling—so you can focus on selling, problem‑solving, and growing revenue. You will operate with autonomy while being backed by the scale, technology, and credibility of a global supply chain leader. Supported by structured onboarding, coaching, and recognition for results, you will have a clear path for accelerated career growth in a high‑performance environment. If you’re driven, entrepreneurial, and motivated by winning with customers, this role offers the chance to run your own business—with unmatched support behind you.

RESPONSIBILITIES

• Build and grow a portfolio of customers, strengthening relationships and uncovering needs to convert opportunities into active business.
• Re-engage dormant accounts and expand within existing customers to increase volume, revenue, and wallet share.
• Own day‑to‑day customer interactions by responding quickly to questions, managing exceptions and escalations, and resolving conflict professionally.
• Coordinate with carriers, suppliers, and internal partners to meet customer commitments and service expectations.
• Quote and price freight, applying negotiation skills, market insight, and customer buying patterns to execute pricing strategy.
• Plan, build, and execute shipments (with AI agent support) aligned to customer expectations
• Identify account growth potential and cultivate transactional relationships into more committed, repeatable partnerships supported by business development resources.
• Use data, reporting, and market/customer updates to uncover service and growth opportunities and inform daily priorities.
• Improve how work gets done by adopting new tools/technology, identifying automation opportunities, and helping document and follow SOPs.
• Operate with urgency and a team‑first mindset by supporting teammates’ customers when needed and contributing in daily/weekly stand‑ups.

Required Qualifications

• High School Diploma or GED.
• Minimum 6 months Customer Engagement Experience internal or external
• Ability to travel up to 10%

Preferred Qualifications

• Bachelor's Degree from an accredited college or university.
• Attention to detail, accuracy, and problem‑solving.
• Demonstrated negotiation, collaboration, and influencing skills.
• Proficient in Microsoft Office Suite of Programs.
• Values a diverse and inclusive work environment.

At C.H. Robinson we're firm believers in the power of in‑person collaboration to fuel innovation and propel success. In this role you will engage with peers in‑office four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.

We value an environment where you can grow by challenging yourself and are supported with the potential for internal promotion – within Sales, Global Forwarding, Operations, Account Management or other areas – so you can discover new interests, develop your strengths, and reach your life goals.

Compensation Range

$19.23 - $38.47

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job‑related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top‑tier benefits that matter to you most, including:

• Three medical plans which include
  • Prescription drug coverage
  • Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short‑Term and Long‑Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team‑building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page