Client Relations Manager - Maintenance (50872)

Juniper; DeLand (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health/dental/vision insurance

401K

PTO

Job summary

Juniper is seeking a Client Relations Manager to act as the liaison between Juniper and our clients, setting reasonable expectations and ensuring we meet those expectations for landscaping projects.

You will grow existing business and secure new clients, manage communications with client decision makers, and coordinate with operations to deliver accurate proposals, contracts, and schedules while maintaining exceptional service.

Qualifications

• Respond to client calls or emails promptly; follow up is essential.
• Over-communication with internal teams and clients when changes occur.
• Ability to report market and client status with forecast and growth insights.
• Strong networking; participate in organizations to promote Juniper.
• Knowledgeable in Horticulture, Pest & Fertilization, Arbor work, etc.
• Proficient with Office products and creating client-focused marketing materials.
• Industry reputation is a plus.
• CEU instructor certification is a plus.
• Licenses and qualifications are a plus.

Responsibilities

• Grow existing client business and secure new clients.
• Set and manage expectations with clients.
• Build strong, favorable relationships with clients.
• Oversee interactions with clients' decision makers at the DM level regarding deadlines, pricing & follow-ups.
• Communicate scope changes, deadlines, and expectations to the DM throughout projects.
• Gather information for estimating including all job details and deadlines.
• Turn over contracted work to operations with plans, proposals, contracts, budgets & schedules.
• Communicate with operations to ensure they have client contacts and clear expectations for each project.
• Report on potential and secured sales weekly.
• Create forecasts for your market to help Juniper plan for demand fluctuations.

Skills

Sense of urgency

Over-communication

Market understanding

Networking

Horticulture knowledge

Office proficiency

Industry reputation

CEU instruction (plus)

Licenses and qualifications

Job description

Juniper is Growing!

We are seeking a Client Relations Manager to be the liaison between Juniper and our clients, setting reasonable expectations and ensuring we meet those expectations for the client's landscaping needs.

Job Responsibilities

• Growing existing client's business as well as securing new clients.
• Setting & managing expectations with our clients.
• Building strong, favorable relationships with our clients.
• Overseeing all interactions with clients' decision makers or "DM" pertaining to deadlines, pricing & follow up at the "DM" level.
• Communicating all pertinent info including but not limited to changes in scope, deadlines, and expectations to the "DM" even after the landscape project/maintenance contract is ongoing. This allows the Juniper "CRM" to be on a "DM to DM" level.
• Gathering accurate information for estimating including all job information and deadlines.
• Turning over contracted work to operations, with accurate plans, proposals, contracts, budgets & schedules.
• Communicating with operations to ensure they have client contacts and fully understand the expectations set with the client for every new project.
• Reporting on potential and secured sales weekly.
• Creating forecasts for your market to help Juniper better plan for fluctuations in demand.

Qualifications

• Sense of urgency- There should never be a day that goes by when you don't respond you a client call or email. It's as simple as a follow-up call, text, or email to let them know you are aware of their request and are working on it. We have zero tolerance for lack of availability or follow-up with clients.
• Over-communication both internally and externally. Communicating internally to ensure your requests are being fulfilled from individual departments as well as communicating with clients when changes happen.
• Clear understanding of your market & client- You should be able to accurately report the state of your market and client from a business standpoint. Forecasted growth or drop off, service failures, and areas that need improvement to help us grow sales. Reporting on positive news to internal sales support is critical, too.
• Strong networking ability- You should be an active member of relevant organizations to promote Juniper's brand and secure new opportunities. Conduct or sponsor training events for CAM's and board members. Attending after hours events put on by organizations or potential clients.
• Knowledgeable in the following scopes: Horticulture, Pest & Fertilization, Arbor work, etc.
• High Level of proficiency with Office Products, presentation preparation & generating client-catered marketing materials.
• Strong established reputation in the industry is a plus.
• Certified CEU instructor is a plus.
• Any and all licenses and qualifications are a plus.

About Us

Juniper is a full-service landscape design, build, and management company servicing the Southeast. Our family of companies proudly includes Juniper, Davis Landscape, Elegant, Shooter & Lindsey, and Rip's. We are recognized as award-winning leaders in our industry with over 30 locations and 2,000+ team members. At Juniper, the foundation of who we are, how we perform, and how we treat others is guided by our core values. We are committed to a culture that welcomes, grows, and celebrates people who share in our mission to design, build, and maintain the best landscaping in the industry.

We offer career growth opportunities and excellent benefits (health/dental/vision insurance, 401K, and PTO plans). Join our company, where we Welcome/Grow/Celebrate you at Juniper!

Equal Opportunity Employer