Client Relations Manager - Client / Staff Relations

Spectrum Association Management, Inc; The Woodlands (TX); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

5 weeks PTO

Paid holidays

Medical benefits

401k

Job summary

Spectrum Association Management in The Woodlands, TX seeks a Department Team Leader – Client Relations Manager to oversee a staff of HOA Community Managers, drive service quality, and meet client expectations. The role emphasizes leadership, coaching, and developing others, with a focus on timely, accurate communication and professional presentation.

The position is full-time with some evening board meetings, offering a clear career path toward director-level roles.

Qualifications

• Experience leading a team of 10+ employees for 6+ years in a customer service environment.
• Strong focus on deadlines, accuracy, and service quality.
• Willingness to attend evening meetings 1–2 times per week.

Responsibilities

• Direct and develop Community Managers to deliver service that meets client expectations.
• Provide ongoing development, training, and coaching to staff.
• Lead relationships with HOA boards and resolve escalated homeowner issues.
• Collaborate with Division Director on staff development and portfolio direction.
• Oversee daily activities and assign Community Manager work.

Skills

Team leadership

Customer service

People development

Communication

Education

Bachelor's degree

Job description

Department Team Leader – Client Relations Manager (Area Manager)

Do you want to oversee your own team? Do you want to work in a stable, recession-proof industry? Do you want to have a significant impact at work, make a difference, and grow professionally? Are you an experienced team leader with a proven record of accomplishment in a customer service environment? Have you led a team with ten employees or more, for at least 6 years, and managed a demanding service product with deadlines and legal requirements? Are you willing to attend some evening meetings once or twice per week, typically from 6 p.m. to 8 p.m.?

We are looking for someone with a talent for team development and motivation. We would like you to be competitive and quality oriented. Deadlines and accuracy matter to you a great deal. Being the best, providing great customer service, engaging in proactive communication, and technical accuracy are not just words – rather, it is what describes you! These traits, together with a positive attitude, will determine your level of success in this role.

Our Client Relations Manager is an operational team leader over a staff of HOA Community Managers. Community Managers who handle the day-to-day business and projects of a portfolio of HOA communities, including financials, vendors, public meetings, and administration.

Experience in our industry is NOT required. We have a fantastic training program and learning system to assist you in becoming the expert. All we ask for is a leader with a servant attitude who enjoys developing and supporting others. Candidates from hospitality, retail and restaurant can be verysuccessfulin our industry and weekends are free, and holidays are celebrated with family and friends.We would like to see at least 6 years of solid leadership and management experience, along with a preferred bachelor's degree.

The Client Relations Manager is responsible for providing direction to the Community Managers by guiding and leading the department to deliver service that meets or exceeds client expectations. The Client Relations Manager will be relentless in providing superior front-line customer service at every opportunity. The Client Relations Manager will foster a supportive department culture that expects nothing less than being experts, is diligent in problem solving, and passionate about returning all customer calls and correspondence the same day. Please visit our website at www.spectrumAM.com to learn more about our company and industry.

In this role, you will grow professionally in the areas of team leadership and development, presentation skills, negotiation, HR requirements, fiscal management, conflict resolution, planning, and legal requirements. The career growth track from this role is into director and senior leadership roles.

Essential Duties and Responsibilities

• Become the technical expert and specialist on Texas Property Code

• Manage, lead, and develop a team of Community Managers and other staff to ensure a consistent service product delivery.

• Provides staff with ongoing development, training, and coaching.

• Develop relationships with the Board of Directors we serve and solve escalated challenges from our homeowners.

• Work closely with the Division Director on the development of the staff, customer portfolio, and direction of the division.

• Manages daily activities, including determining specific Community Manager work assignments, reviews employee activities for completeness, accuracy, and effectiveness.

• Frequent customer evening board meetings and site drives to learn the properties we serve.

• Be an always-positive opinion-maker in the leadership team and believe in the good in people.

• This is a full-time position, more than 40 hours per week with some evening meetings to attend. Office hours are Monday through Friday, 8 a.m. to 5 p.m. This is a salaried position, exempt from overtime.

Our vibrant culture is everything to us. We are only looking for professionals interested in joining and being part of a work family. The person next to you is incredibly important in how you measure your success. If someone asks for help you always volunteer just like they would do for you. We are all students and teachers on our teams.

What does it look like to be an employee at Spectrum Association Management?

• -99% of employees believe in the company leadership and future success of the organization.
• -96% of employees are proud to work here and love their coworkers!

SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS

We offer a comprehensive package that is more than just a paycheck

• Recognized as Best Places to Work consecutively since 2007.
• Fastest Growing Company - Fast Track 50 in 2020.
• San Antonio-based homeowners’ association management company. (With offices throughout Texas and Phoenix, Arizona)
• Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.
• Work / Life balance.
• 5 weeks of PTO to allow for rest, travel, family, and your hobbies.
• Forty paid hours per year for community service activities.
• 11 annual paid holidays.
• Paid Training - Internal Learning and Development Management System.
• Full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
• Free medical clinic in-house (in San Antonio office – virtual appointments for other offices).
• Phone and Mileage Reimbursement
• Well-structured career track plan with a 6-month review.
• Reports to the Division President for Client Relations
• The salary range is $65,000 - $70,000 based on experience.
• Office Location:
• 3000 Research Forest Drive - Ste. # 200 The Woodlands, Tx 77381 For more information about Spectrum Association Management, visit our website at https://spectrumam.com

Spectrum Association Management is an Equal Opportunity Employer.