Client Program Manager

orioninnovation; New Jersey; Hybrid; USD 144,000 - 176,000; Full time

Benefits offered by this job

Health, dental, vision

Employer‑paid life, AD&D

Telecommuting within commuting range

Job summary

Orion Systems Integrators, LLC in Iselin, NJ is seeking a Client Program Manager to oversee scope, schedule, budget, and risk for projects using digital analytics and AI/ML.

You will develop and coordinate artifacts such as Program Management Plans, Statements of Work, and Requirements Documents, while keeping clients updated on progress, governance, risks, and mitigation strategies. Telecommuting is allowed within commuting distance.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Finance, Business, or related field.
• 3 years of experience in IT advisory, IT transformation, or program/project management.
• Experience delivering IT services and systems.
• Strong skills in IT delivery, agile transformation, and project governance.
• Proficiency with PowerPoint, Excel, Word, and Visio.
• End-to-end IT delivery from initiation to implementation using Agile and Waterfall.
• Large-scale portfolio and program management experience; Scrum and SAFe expertise.

Responsibilities

• Manage scope, schedule, budget, and risk for the project using emerging technologies such as digital analytics and AI/ML.
• Develop financial reports including risk management documentation.
• Develop, review, and coordinate technical and programmatic artifacts (e.g., PM Plan, SOWs, PRs, Requirements Documents, Specifications, Strategy Documents, RFIs, RFPs).
• Develop contract pricing structures, deployment plans, cost & benefits analysis; use WBS and financial models.
• Keep clients updated on program progress, delivery governance, risks, and mitigation strategies.
• Manage client expectations and escalations; engage key stakeholders.
• Safeguard Orion's commitments by driving delivery with Delivery Head and Managers; grow portfolio and revenues in Professional Services; account planning and governance.
• Identify business opportunities and present innovative concepts to clients to obtain additional business.
• Assist clients in developing strategies and tailoring recommendations per acquisition policy while meeting timelines.
• Develop and manage complex schedules for multiple projects and initiatives.
• Provide day-to-day supervision of projects and liaise with upper management and stakeholders.
• Align top-down vision and goals with business strategy to successful project completion.

Skills

Program management

IT transformation

Agile/Waterfall

Client management

Education

Bachelor's degree in IT / CS / Finance / Business

Tools

PowerPoint

Excel

Word

Visio

Job description

Client Program Manager

Orion Systems Integrators, LLC in Iselin, NJ seeks a Client Program Manager. Responsible for managing the scope, schedule, budget, and risk for the project using emerging technologies such as digital analytics, and AI/ML. Developing financial reports including risk management documentation. Developing, reviewing, and coordinating technical and programmatic artifacts such as: Program Management Plan, Statements of Work, Performance Work Statements, Requirements Documents, Specifications, Strategy Documents, Request for Information, Screening Information Request, Request for Proposals. Developing contract pricing structures, deployment plans, cost & benefits analysis using work breakdown structures, cost accounting principles/financial models etc. Responsible for keeping clients updated on program progress, delivery governance, risks, and mitigation strategies. Managing client expectations and all escalations related to the account, engaging key stakeholders. Responsible for safeguarding Orion's commitment's by driving the delivery process in collaboration with the Delivery Head and Managers in the business unit. Growing the portfolio and driving revenues within the Professional Services industry vertical. Responsible for account planning and governance for Client Management Processes. Responsible for identifying business opportunities, presenting innovative concepts to the client, and influencing them to provide additional business based on demonstrated capability and past performance. Assisting client in developing strategies and tailoring recommendations to adhere to acquisition policy and process requirements while meeting development and deployment timelines. Developing and managing complex schedules for multiple projects and initiatives. Providing day-today supervision of one or more projects to achieve the Program Office's vision. Leading the team and performing liaison activities with upper management and stakeholders. Managing alignment of top-down vision, goals and objectives from business strategy flowing through to successful completion of projects for program objectives. Telecommuting is permitted within commutable distance to the office.

Key Responsibilities

• Responsible for managing the scope, schedule, budget, and risk for the project using emerging technologies such as digital analytics, and AI/ML.
• Developing financial reports including risk management documentation.
• Developing, reviewing, and coordinating technical and programmatic artifacts such as: Program Management Plan, Statements of Work, Performance Work Statements, Requirements Documents, Specifications, Strategy Documents, Request for Information, Screening Information Request, Request for Proposals.
• Developing contract pricing structures, deployment plans, cost & benefits analysis using work breakdown structures, cost accounting principles/financial models etc.
• Responsible for keeping clients updated on program progress, delivery governance, risks, and mitigation strategies.
• Managing client expectations and all escalations related to the account, engaging key stakeholders.
• Responsible for safeguarding Orion's commitment's by driving the delivery process in collaboration with the Delivery Head and Managers in the business unit.
• Growing the portfolio and driving revenues within the Professional Services industry vertical.
• Responsible for account planning and governance for Client Management Processes.
• Responsible for identifying business opportunities, presenting innovative concepts to the client, and influencing them to provide additional business based on demonstrated capability and past performance.
• Assisting client in developing strategies and tailoring recommendations to adhere to acquisition policy and process requirements while meeting development and deployment timelines.
• Developing and managing complex schedules for multiple projects and initiatives.
• Providing day-today supervision of one or more projects to achieve the Program Office's vision.
• Leading the team and performing liaison activities with upper management and stakeholders.
• Managing alignment of top-down vision, goals and objectives from business strategy flowing through to successful completion of projects for program objectives.
• Telecommuting is permitted within commutable distance to the office.

Required Qualifications

• Must possess a Bachelor's Degree in Information Technology, Computer Science, Finance, Business, or a related field and 3 years of experience in the job offered or in a related IT advisory, IT transformation, or program/project management role.
• (i) supporting the delivery and improvement of IT services and systems;
• (ii) following Technical Competencies: Technical delivery and agile transformation; IT transformation/complex program management; IT service/delivery management, including shared services;
• (iii) scheduling and delivering technology implementations that include multiple components with tight interdependence and governance;
• (iv) delivery efforts that include configurations, release, change and demand management within a fixed budget;
• (v) PowerPoint, Excel, Word, and Visio;
• (vi) end-to-end IT delivery, including scoping/sizing a project; providing subject‑matter direction and guidance to a team; managing communications with the project sponsors; and managing the delivery of a work stream;
• (vii) managing the technical aspects of a project from initiation and requirements through design, build, testing, and implementation using Agile and Waterfall;
• (viii) large-scale, portfolio, program and project management experience;
• (ix) Scrum and SAFe including scheduling, budgeting, resource, and quality management.

Compensation & Benefits

Salary: $160,000.08/year.

• Health, dental, vision;
• voluntary accident, critical illness, hospital indemnity;
• employer‑paid life, AD&D, STD, LTD.

Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.