Client Performance Manager | Workers Compensation Experience Required | Dedicated Client

Sedgwick; Cleveland (OH); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Flexible schedule

Referral incentives

Career growth

Full benefits

Job summary

Sedgwick is hiring a Client Performance Manager to lead Workers Compensation program performance for a dedicated client. The role focuses on stewardship, reserves oversight, and reporting accuracy across jurisdictions, driving cost efficiency and service excellence.

You will partner with a global team and leverage Sedgwick’s network to improve outcomes, with flexibility in work location and opportunities for professional growth. Competitive benefits are offered.

Qualifications

• Five (5) years of Workers Compensation claims management.
• Understanding of excess and carrier reporting for WC claims.
• Strong communication skills.
• Knowledge of Excel for reporting/tracking purposes.

Responsibilities

• Ensures adherence to client service instructions for WC supporting a dedicated client.
• Monitors client reserves for accurate reflection of client's book of claims; ensures reserves are within an appropriate range.
• Tracks and trends performance guarantee and gain share agreements at the client level.
• Ensures client's claims reports are properly and timely prepared and distributed.
• Monitors client's average cost of claims; identifies trends and excessive cost factors.
• Conducts client specific operational audits; monitors client audit compliance.
• Works with company Quality and Operations staff to resolve client issues including results of client Compass audits.
• Manages client specific internal control report issues.
• Ensures timely payment of TTD, medical and vendor bills; ensures appropriate vendor utilization.
• Reviews aging claims for file closure ensuring claims do not age beyond appropriate time frames.

Skills

Strong communication

Claims management

Tools

Excel

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Client Performance Manager | Workers Compensation Experience Required | Dedicated Client

Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands?

• Apply your knowledge and experience to provide stewardship to our clients.
• Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.
• Leverage Sedgwick’s broad, global network of experts to both learn from and to share your insights.
• Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career.
• Enjoy flexibility and autonomy in your daily work, your location, and your career path.
• Access diverse and comprehensive benefits to take care of your mental, physical, financial, and professional needs.

ARE YOU AN IDEAL CANDIDATE?

Assists with performance management of entire program across multiple jurisdictions for both WC and potentially LOA.

PRIMARY PURPOSE OF THE ROLE:

We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.

ESSENTIAL RESPONSIBLITIES MAY INCLUDE

• Ensures adherence to client service instructions for WC supporting a dedicated client.
• Monitors client reserves for accurate reflection of client's book of claims; ensures reserves are within an appropriate range.
• Tracks and trends performance guarantee and gain share agreements at the client level.
• Ensures client's claims reports are properly and timely prepared and distributed.
• Monitors client's average cost of claims; identifies trends and excessive cost factors.
• Conducts client specific operational audits; monitors client audit compliance.
• Works with company Quality and Operations staff to resolve client issues including results of client Compass audits.
• Manages client specific internal control report issues.
• Ensures timely payment of TTD, medical and vendor bills; ensures appropriate vendor utilization.
• Reviews aging claims for file closure ensuring claims do not age beyond appropriate time frames.

QUALIFICATIONS

• Five (5) years of Workers Compensation claims management
• Understanding of excess and carrier reporting for WC claims
• Strong communication skills
• Knowledge of excel for reporting/tracking purposes.

TAKING CARE OF YOU

• Flexible work schedule.
• Referral incentive program.
• Career development and promotional growth opportunities.
• A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.

WORK ENVIRONMENT REQUIREMENTS INCLUDE

• When applicable and appropriate, consideration will be given to reasonable accommodations.
• Mental:Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
• Physical:Computer keyboarding
• Auditory/Visual: Hearing, vision and talking

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is (80K - 85K). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com