Client Operations Supervisor

Sherpa | Recruiting, Staffing & Consulting; Charlotte (NC); On-site; USD 57,000 - 95,000; Full time

Job summary

Sherpa is partnering with a leading organization in Charlotte, NC to recruit a Client Operations Supervisor. You will oversee daily operations and drive excellence within a high-performing team. Lead onboarding and training, manage performance and coaching, and collaborate with Sales and Marketing to stay aligned with market needs.

Engage in issue resolution and client satisfaction initiatives. The role requires an associate degree (Bachelor’s preferred), 3–5 years in client service or

Qualifications

• Associate degree required; Bachelor’s degree preferred.
• 3–5 years of experience in client service, client experience, or commercial operations.
• Proficiency with SAP/ECC and Salesforce systems.
• Strong leadership, communication, and interpersonal skills.
• High emotional intelligence with exceptional problem-solving and time management abilities.
• Proven ability to manage multiple priorities in a fast-paced, complex environment.

Responsibilities

• Lead and manage the day-to-day activities of the Client Operations team, ensuring responsiveness, compliance, and exceptional client experience.
• Oversee onboarding, training, and career development to promote team engagement, performance, and professional growth.
• Collaborate closely with Sales and Marketing to stay aligned with organizational goals and market needs.
• Serve as a point of contact for complex issue resolution and support client satisfaction initiatives.
• Handle personnel management, including performance coaching and conflict resolution.
• Champion continuous improvement initiatives by identifying opportunities, driving process efficiencies, and fostering a culture of innovation.

Skills

Leadership

Communication

Interpersonal skills

Time management

Problem solving

Education

Associate degree

Bachelor's degree preferred

Tools

SAP/ECC

Salesforce

Job description

Compensation: To $95K.

Job Overview – Client Operations Supervisor – 34460

Sherpa is partnering with a leading organization in search of a

Compensation: To $95K.

Job Overview – Client Operations Supervisor – 34460

Sherpa is partnering with a leading organization in search of a Client Operations Supervisor to oversee daily operations and drive excellence within a high-performing team. This role is ideal for a strong leader who thrives in complex environments, values continuous improvement, and has a proven track record in client service and operational success.

Key Responsibilities:

• Lead and manage the day-to-day activities of the Client Operations team, ensuring responsiveness, compliance, and exceptional client experience.
• Oversee onboarding, training, and career development to promote team engagement, performance, and professional growth.
• Collaborate closely with Sales and Marketing to stay aligned with organizational goals and market needs.
• Serve as a point of contact for complex issue resolution and support client satisfaction initiatives.
• Handle personnel management, including performance coaching and conflict resolution.
• Champion continuous improvement initiatives by identifying opportunities, driving process efficiencies, and fostering a culture of innovation.

Requirements

• Associate degree required; Bachelor’s degree preferred.
• 3–5 years of experience in client service, client experience, or commercial operations.
• Proficiency with SAP/ECC and Salesforce systems.
• Strong leadership, communication, and interpersonal skills.
• High emotional intelligence with exceptional problem-solving and time management abilities.
• Proven ability to manage multiple priorities in a fast-paced, complex environment.

Additional Job Details

Seniority Level: Mid-Senior Level

About Our Process

• We will notify you if you are selected as a candidate for this role. If not, but you fit our specializations, we'll consider you for future openings, and encourage you to apply for other Sherpa roles you're qualified for/interested in.
• Non-Local Candidates: Please note that you are competing with local candidates who don’t require relocation expenses and can start quickly, so let us know if you have plans to move to the area soon.
• Candidates for all Sherpa opportunities must be authorized to work in the United States.
• Sherpa is an Equal Opportunity Employer.