Client Operations Specialist (Fully Remote)

AHEAD; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Parental leave

Caregiver leave

Job summary

AHEAD builds platforms for digital business, combining cloud infrastructure, automation, analytics, and software delivery to help enterprises achieve digital transformation. The company fosters a culture of belonging and values diverse perspectives, offering a supportive and inclusive environment.

AHEAD provides medical, dental, vision, 401(k), paid time off, and paid parental and caregiver leave as part of its comprehensive benefits package.

Qualifications

• Bachelor's degree required; 2-3 years of sales support preferred in the technology industry.
• Strong verbal and written communication, interpersonal, organizational, and time management skills.
• Experience with Salesforce or other CRM preferred; ability to work independently and under pressure.

Responsibilities

• Manage transaction lifecycle from quote to cash and coordinate internal support team resources.
• Review pipeline and forecast with assigned Client Directors, and schedule regular meetings on opportunities.
• Accept customer orders, verify bookable documents, and coordinate with accounts receivable on aging reports.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Salesforce/CRM

Education

Bachelor's degree

Job description

• Responsible for protecting and increasing gross profit margin and customer satisfaction for assigned accounts.
• Develops strong pre- and post-sales contact to facilitate positive long-term relationships.

Responsibilities:

• Manage transaction lifecycle from quote to cash and coordinate internal support team resources.
• Review pipeline and forecast with assigned Client Directors, and schedule regular meetings on opportunities.
• Accept customer orders, verify bookable documents, and coordinate with accounts receivable on aging reports.

Qualifications:

• Bachelor's degree required; 2-3 years of sales support preferred in the technology industry.
• Strong verbal and written communication, interpersonal, organizational, and time management skills.
• Experience with Salesforce or other CRM preferred; ability to work independently and under pressure.

Why AHEAD:

• Culture of belonging and diversity through groups like Moving Women AHEAD and RISE AHEAD.
• Benefits include medical, dental, vision, 401(k), paid time off, and paid parental and caregiver leave.

AHEAD

AHEAD builds platforms for digital business, combining cloud infrastructure, automation, analytics, and software delivery to help enterprises achieve digital transformation. The company fosters a culture of belonging and values diverse perspectives, offering a supportive and inclusive environment.