Client Operations Specialist - Afternoon Shift

SpotOn; United States; Hybrid; USD 20,000 - 30,000; Full time

Benefits offered by this job

Fully paid private health care

Subsidized meals

Access to Worksmile platform

New office space

Free snacks and beverages

Job summary

Join SpotOn as a Client Operations Specialist to manage a range of account operations activities for independent restaurants. You will ensure accuracy and compliance across client accounts while contributing to process efficiency within the team.

The ideal candidate should have 2–3 years of experience in customer success, strong organizational skills, and familiarity with Salesforce. This position requires fluency in English and Polish, and involves a hybrid working model with some remote flexibility.

Qualifications

• 2–3 years of professional experience in customer success or related roles.
• Experience in fintech or SaaS environments preferred.

Responsibilities

• Manage end‑to‑end account updates, including setup, provisioning, and add‑on orders.
• Ensure all client account activities meet accuracy and compliance standards.
• Coordinate with Implementation, Finance, and Product teams to resolve account discrepancies.

Skills

Client account management

Organizational skills

Problem-solving skills

Data validation skills

Fluency in English

Fluency in Polish

Tools

Salesforce

Job description

About SpotOn

We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point‑of‑sale to AI‑powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people.

• Named the #1 Restaurant POS by G2 (Fall 2025)
• Rated the top‑rated point‑of‑sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
• Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

Position Objective

The Client Operations Specialist executes a wide range of account operations activities – from onboarding to maintenance – ensuring accuracy, timeliness, and compliance. This role drives quality and consistency across client accounts and contributes to process efficiency within the operations function.

Responsibilities

• Work from 14:00 to 22:00 Polish time in a hybrid model: 3 days per week from the office in Kraków and 2 days per week remote.
• Manage end‑to‑end account updates, including setup, provisioning, rebooks, and add‑on orders.
• Ensure all client account activities meet accuracy, compliance, and service standards.
• Maintain precise records across systems such as Salesforce and internal databases.
• Validate work orders and account details to prevent downstream issues.
• Coordinate with Implementation, Finance, and Product teams to resolve account discrepancies.
• Support quality control by reviewing records and identifying data anomalies.
• Recommend process enhancements to improve workflow speed or data integrity.
• Uphold departmental SOPs, SLAs, and compliance standards.
• Deliver high‑quality, accurate work and outcomes by consistently adhering to documented processes, including SOPs, SLAs, and checklists.
• Review and verify outcomes before submission to maintain consistency and high‑quality standards.
• Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Skills & Knowledge

• 2–3 years of professional experience in customer success or related roles.
• Proven knowledge of client account management and operational workflows.
• Hands‑on experience with Salesforce or comparable CRM platforms.
• Strong organizational, problem‑solving, and data validation skills.
• Experience in fintech or SaaS environments preferred.
• Fluency in English and Polish (written and verbal).

Benefits

• Competitive pay: 7200–9000 PLN gross on CoE
• Fully paid private health care in LuxMed
• Access to the Worksmile platform with a monthly top‑up
• Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
• A laptop and essential work equipment provided by the company
• New, modern, bright and comfortable office space in the city centre
• Access to the company’s library
• Great working atmosphere
• Chill out room with a PlayStation and games
• Free snacks and beverages in a kitchen
• Company parties and social activities
• Employee referral program
• Relocation package within Poland

Equal Employment Opportunity

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

Other Notes

Work authorization in the U.S. is required. Visa sponsorship is not available for this role.