Client Operations Manager - NYC (Hybrid)

Crafty, LLC; New York, Northern (NY, KY); Hybrid; USD 92,000 - 97,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Snacks & beverages

Job summary

Crafty is seeking a Client Operations Manager I in New York, NY to deliver best-in-class experiences to clients in the NYC market. You will be the primary point of contact for a defined list of clients, ensuring their food and beverage program runs smoothly and meets expectations.

This salaried, hybrid role is based out of Crafty’s NYC office and supports multiple clients across the New York market. The role emphasizes operational excellence, client happiness, and growth.

Qualifications

• Client-obsessed and proactive in delivering top-tier service.
• Strong written and verbal communication; able to document clearly.

Responsibilities

• Deliver best-in-class experiences to NYC clients.
• Serve as primary contact for defined client list.
• Ensure food & beverage program runs as expected and meets client goals.
• Hybrid, office-based role in New York City.
• Coordinate workflows to optimize resources and drive client satisfaction.

Skills

Client Obsessed

Interpersonal Communication

Verbal Communication

Written Communication

Operationally Sound

Resource Optimization

Workflow Design

Proactive Issue Management

Accountability

Time Management

Adaptability

Autonomy

Ownership

Continuous Improvement

Strategic Thinking

Job description

Crafty is seeking a Client Operations Manager I in New York, NY to deliver best-in-class experiences to clients in the NYC market. You will be the primary point of contact for a defined list of clients, ensuring their food and beverage program runs smoothly and meets expectations.

This salaried, hybrid role is based out of Crafty’s NYC office and supports multiple clients across the New York market. The role emphasizes operational excellence, client happiness, and growth.