Client Operations Manager

Avion Wealth, LLC; Town of Texas (WI); Hybrid; USD 75,000 - 98,000; Full time

Benefits offered by this job

10% profit share

80% employer-paid health/dental/vision

Lifetime Gym membership

Paid holidays/PTO

Two remote days/week

Paid holidays/PTO

Two remote days/week

Job summary

A financial services firm in the United States is seeking an Operations Professional to manage client accounts and ensure timely onboarding and transfers. The ideal candidate will have 2-4 years of experience in RIA client service and a strong command of Excel. This hybrid role allows for flexibility, involving both in-office and remote work after training. Benefits include competitive salary and a profit share program.

Qualifications

• 2-4 years in RIA client service/operations or account administration.
• Proven accuracy and speed handling alerts and account setups.
• Fluency in Excel and MS Office.
• Professional written and verbal communication skills.

Responsibilities

• Own new-account onboarding and transfer workflow.
• Clear custodial alerts and support quarter-end reporting.
• Maintain accurate CRM and account records.
• Drive continuous process improvement across operations.
• Monitor and clear custodial alerts daily; resolve with custodians and clients.
• Support quarter-end: reconciliations, performance/client reports, and client statements.
• Maintain CRM and account system records; document actions contemporaneously.
• Coordinate alternative-investment actions (subscriptions, capital calls) when applicable.
• Manage annual tax planning activities with advisors and tax professionals.
• Triage and complete account maintenance (titles, trustees, address changes).
• Drive continuous process improvement and checklist discipline across operations.

Skills

RIA client service

Account administration

Excel

MS Office

Professional communication

Written and verbal communication

Education

Bachelor's degree or equivalent experience

Tools

Schwab Advisor Center

Fidelity Wealthscape

Tamarac Advisor View

Salesforce CRM

DocuSign

ProcessStreet

HolistiPlan

MGP

Job description

Avion Wealth seeks a detail-obsessed, client-centric operations pro to own the day-to-day flow of client accounts onboarding, transfers, cash movements, and timely trading/rebalancing support while partnering closely with Advisors, Compliance, and our custodians. You'll be the air-traffic controller who keeps paperwork clean, alerts cleared, money moving, and reports out the door on time. Scope includes model-based trading support (e.g., Tamarac), custodial liaison (Schwab/Fidelity), quarter-end processes, and light compliance tasks aligned to our fiduciary standards.

Key Responsibilities

• Own new-account onboarding and ACATS/transfer workflow end-to-end; drive NIGO rates down and cycle times down.
• In-house expert on complex account set up and paperwork requirements.
• Establish money movement setup (ACH, journals, wires) with impeccable controls.
• Function as the primary driver of quarterly and annual compliance activities.
• Monitor and clear custodial alerts daily; proactively resolve with custodians and clients.
• Support quarter-end: reconciliations, performance/client reports, and client statements.
• Maintain accurate CRM and account system records; document every action contemporaneously.
• Coordinate alternative-investment actions (subscriptions, capital calls, etc.) when applicable.
• Manage and coordinate annual tax planning activities, including cost-basis updates and tax reports in partnership with advisors and tax professionals.
• Triage and complete account maintenance (titles, trustees, address/web access changes).
• Drive continuous process improvement and checklist discipline across operations.

Required Qualifications

• 2-4 years in RIA client service/operations or account administration with custodian interface (Schwab/Fidelity).
• Proven accuracy and speed handling alerts, account setup, transfers, and money movement maintenance.
• Fluency in Excel and MS Office; comfort with checklists and deadlines.
• Professional written and verbal communication; calm under pressure.

Preferred Qualifications

• Bachelor's degree (or equivalent work experience).
• Experience with Tamarac Advisor View and DocuSign/e-forms.
• Familiarity with Salesforce CRM and document management.
• Alt-investments processing (LPs, private funds, 529/DAFs).
• Compliance awareness (SEC, BCP, Code of Ethics, recordkeeping).

Success Metrics / KPIs

• New accounts opened with <3% NIGO rate; median AC cycle time 7 business days.
• Custodial alerts cleared within 1 business day; zero unresolved aged items >5 days.
• Quarter-end reporting accuracy 100% and on-time delivery.
• Client/Advisor satisfaction (CSAT) 4.7/5 for ops tasks closed.

Reporting Line & Collaboration

Reports to Wealth Management Team; partners daily with Wealth Advisors/Planners, Compliance, and our custodial service teams.

Work Location & Schedule

Hybrid. The Woodlands, TX; generally three days in office/two remote after satisfactory training completion. Occasional participation in custodian/vendor meetings and client events outside of business hours as needed.

Tools / Systems

Schwab Advisor Center; Fidelity Wealthscape; Tamarac Advisor View; Salesforce CRM; DocuSign; MS Office; secure document management, ProcessStreet; HolistiPlan; MGP.

Compensation & Benefits

Competitive salary (see range below) plus Avion benefits: 10% profit share (5% to 401(k)), Safe Harbor 401(k) with immediate vesting, 80% employer-paid health/dental/vision, company-paid Short-Term Disability, Lifetime Gym membership, paid holidays/PTO, two remote days/week.