Client Operations Lead

Barry's; Salt Lake City (UT); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading fitness studio in Salt Lake City is looking for a Client Operations Lead. This role is essential for providing a memorable experience for customers, supporting studio sales, and ensuring high-quality service. Candidates must have strong hospitality skills, be enthusiastic about the studio, and be able to manage flexible shifts, including weekends. Join a dynamic team committed to excellence in client care.

Qualifications

• Strong customer service skills aligned with the company values.
• Friendly, outgoing personality with enthusiasm for the role.
• Ability to work flexible shifts including weekends.

Responsibilities

• Serve as studio leader in the absence of management.
• Support client experiences and maintain quality service.
• Greet and assist customers, ensuring a welcoming atmosphere.

Skills

Strong hospitality customer service skills

Ability to prioritize in a fast-paced environment

Excellent communication skills

Cooperative manner with a focus on team culture

Job description

About The Role

The Client Operations Lead is an introductory leadership position that involves hands-on support in driving studio sales and operations, ensuring efficiency and quality across all areas of the business. The Client Operations Lead plays a crucial role in ensuring every client has an exceptional in-studio experience, working closely with the studio team to maintain high standards of hospitality and communication. Acting as a positive brand ambassador, this role is key in fostering memorable client experiences that reinforce our commitment to our fitness community.

What You'll Do

• Serve as studio leader in absence of GM/AGM/COS
• Assess customer needs, maintain quality standards for services, and evaluate customer satisfaction
• Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
• Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry’s brand
• Serve as mentor, influencer and motivator of peers supporting all Barry’s initiatives, practices and policies
• Develop constructive and cooperative working relationships with clients/staff, and maintain them over time
• Assist clients, building individual connections, and providing direction with any questions or concerns
• Communicating with studio leadership, peers: provide information to supervisors and co-workers by telephone, in written form, e-mail, text, or in person in a timely and efficient manner
• Deliver first class client experience or hospitality at all times
• Greet, assist and check in customers; respond to customer questions at the studio, by phone and email; handle studio membership database, register new clients, receive membership payments and maintain client base
• Support marketing initiatives including client data capture and accuracy, communication on events and campaigns
• Motivate team and build positive morale to drive results through accountability and celebrating successes
• Provide timely, same-day coaching and feedback to team members and communicate recaps to their line manager appropriately
• Deliver operational excellence in all studio processes
• Ensure a clean and welcoming atmosphere at all times
• Guide clients regarding the latest studio promotions, membership discounts and/or special events
• Deliver quality shakes and customer service in the Fuel Bar; handle pre-orders and orders on the spot
• Maintain product knowledge for all studio retail operations
• Participate in all relevant training and development programs and meetings as directed by Operations leaders
• Have flexibility with schedule, including weekends, holidays, morning or night shifts and adhere to minimum availability requirements

Qualifications

• Strong hospitality customer service skills and alignment with Barry’s Mission, Vision and Values
• Availability to work 4 to 5 shifts, one being a weekend day
• Friendly, outgoing personality and enjoy social interaction
• Enthusiasm for the studio and for the job
• Patient, courteous listener, able to show empathy
• Responding to clients’ requests with a can-do attitude
• Cooperative manner with a focus on team culture
• Ability to prioritize and work within a fast-paced environment
• Attention to detail and care for the studio’s appearance and cleanliness
• Ability to work as a cohesive team with all Barry’s staff to ensure efficiency and effectiveness
• Professional appearance and behavior; excellent communication skills
• Candidates must be at least 18 years or older to apply

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with applicable law.