Client Onboarding Specialist

Allworth Airline Advisors (Formerly RAA); Sacramento (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision coverage

Flexible working arrangements

Generous 401K contributions

Paid time off

Job summary

Allworth Financial is seeking an Onboarding Specialist to support the CRP Sales Team by delivering a high-touch onboarding experience for new referral clients, coordinating documents, funding, and transfers with custodial partners.

In this role you will manage onboarding packets, ensure timely delivery, maintain CRM notes, and serve as a liaison across internal teams. The ideal candidate has finance education, 3+ years in client service, and excellent communication.

Qualifications

• College degree in finance, business or related
• 3+ years of client service support, sales support, or related RIA/wealth management or financial services industry experience
• Specialization in SMA's (Separately Managed Accounts) & Alternatives required
• Working knowledge of Salesforce or a similar CRM a plus
• Superior organizational skills and attention to detail
• Excellent verbal and written communication skills
• Independently motivated with the ability to work across multiple teams
• Well-suited for a fast-paced environment with shifting priorities and goals
• Strong ethics and integrity with a commitment to maintaining confidentiality
• Emotionally intelligent and a natural relationship builder
• Must be in good compliance standing with all rules, regulations and policies

Responsibilities

• New referral client onboarding (50%): Provide superior customer service and ongoing support to onboard new referral clients
• Prepare onboarding paperwork packets, including new account documents, for incoming clients
• Ensure expedient delivery and timely completion of new account documents
• Coordinate the opening and funding of investment accounts
• Enter all pertinent new client account information and onboarding notes in CRM
• Adhere to best-in-class response and turnaround times throughout onboarding process
• External & internal relationship management (30%): Deliver an exceptional onboarding experience to all incoming referral clients
• Actively build personal relationships with clients, advisors, sales reps, referral partners, and all external parties involved in onboarding
• Partner with sales representatives and advisor teams to achieve best-in-class service execution
• Remove roadblocks for clients and focus on ease of doing business
• Customize exceptional service to each incoming client and demonstrate ownership
• Sales Team support (20%): Help build processes and system requirements for a centralized client services experience
• Support implementing CRM enhancements and changes
• Serve as the knowledge base for program priorities and initiatives

Skills

Client service

Sales support

SMA specialization

Salesforce knowledge

Financial services

Communication skills

Education

Finance degree

Tools

Salesforce

CRM systems

Job description

Summary

The CRP Sales Team works to promote Allworth Financial’s advice and product solutions to prospective clients referred by our custodial partners. The Onboarding Specialist specifically supports the Sales Team in all aspects of the new client onboarding process. They serve as a key liaison between the team, our new clients, and custodial partners while providing a superior onboarding experience, seamlessly delivering new account documents in a timely fashion and providing guidnace to appropriate stakeholders during the transfer and funding process.

The Onboarding Specialist is responsible for: (1) Coordinating with all internal and external parties to ensure timely delivery and completion of onboarding documents; (2) Overseeing the prompt funding of all incoming financial accounts; and (3) Maintaining superior knowledge of program-specific rules and systems to help serve as a knowledge base to the sales field and clients regarding nuances.

The Onboarding Specialist is a critical team player who helps provide the high-touch experience and excellent service delivery Allworth Clients expect.

Duties And Responsibilities

• New referral client onboarding (50%):
  • Provide superior customer service and ongoing support to seamlessly onboard new referral clients to Allworth
  • Prepare onboarding paperwork packets, including new account documents, for incoming clients
  • Ensure expedient delivery and timely completion of new account documents
  • Coordinate the opening and funding of investment accounts, which may consist of individual, organization retirement, and/or trust accounts
  • Enter all pertinent new client account information and onboarding notes in CRM
  • Adhere to best-in-class response and turnaround times throughout the new client onboarding process
• External & internal relationship management (30%):
  • Deliver an exceptional onboarding experience to all incoming referral clients
  • Actively build personal relationships with clients, advisors, sales reps, referral partners, and all external parties involved in the onboarding process
  • Partner with sales representatives and advisor teams to achieve best-in-class service execution
  • Remove any roadblocks for clients and focus on ease of doing business
  • Customize exceptional service to each incoming client and demonstrate ownership, with timely completion, of their requests
• Sales Team support (20%):
  • Help to build out the necessary processes and system requirements to facilitate a seamless central client services experience for referral program clients
  • Support implementing enhancements and changes to CRM, and other internal systems, as necessary
  • Serve as the ultimate advocate and knowledge base for program priorities and initiatives

Experience And Qualifications

• College degree in finance, business or related
• 3+ years of client service support, sales support, or related RIA/wealth management or financial services industry experience
• Specialization in SMA's (Separately Managed Accounts) & Alternatives required
• Working knowledge of Salesforce or a similar CRM a plus
• Superior organizational skills and attention to detail
• Excellent verbal and written communication skills
• Independently motivated with the ability to work across multiple teams
• Well-suited for a fast-paced environment with shifting priorities and goals
• Strong ethics and integrity with a commitment to maintaining confidentiality
• Emotionally intelligent and a natural relationship builder
• Must be in good compliance standing with all rules, regulations and policies
• The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. Typical reporting relationships are described, but actual relationships may vary in some instances. This job description is not intended to be an exhaustive list of all responsibilities, duties, skills, or knowledge required of personnel classified in this job.

Benefits

We value our associates’ time and effort. Our commitment to your success is enhanced by our competitive base pay and an extensive benefits package, including:

• Medical: Blue Shield (PPOs and HDHP with HSA) plans and Kaiser (HMO) plans for California associates
• Dental insurance with MetLife
• Vision insurance with VSP
• Optional supplemental benefits
• Healthcare savings accounts with company contribution
• Flexible spending accounts
• Flexible working arrangements
• Generous 401K contributions
• Exempt associates qualify for our flexible paid time off policy
• Non-Exempt associates will receive 15 days of paid time off annually during the first three years of employment
• 11 Paid Holidays
• Option to participate in our Equity Purchase Program (Contract, intern, and part-time employees are not eligible)
• Future growth opportunities within the company

In addition, we work to maintain the best possible environment for our associates, where people can learn and grow with the firm. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

Benefits are available to full-time associates who work more than 30 hours a week.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. Typical reporting relationships are described, but actual relationships may vary in some instances. This job description is not intended to be an exhaustive list of all responsibilities, duties, skills, or knowledge required of personnel classified in this job.

Allworth Financial participates in E-Verify.