Client Onboarding Manager

AppDirect; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Client Onboarding Manager to enhance the customer experience for enterprise clients. This pivotal role involves managing onboarding processes, ensuring smooth transitions, and fostering strong client relationships. You will collaborate with cross-functional teams and utilize your project management and technical skills to oversee implementation activities. If you're a self-starter with a passion for improving client experiences in a dynamic startup environment, this is the opportunity for you. Join a company that values diversity and innovation, and help shape the future of remote work.

Qualifications

• 3+ years in roles like Engagement Manager or Technical Account Manager.
• Strong project management and communication abilities required.

Responsibilities

• Manage onboarding for multiple enterprise customers simultaneously.
• Coordinate implementation activities with clients and internal teams.

Skills

Project Management

Technical Skills

Communication Skills

Problem-Solving

Leadership

Education

Bachelor's Degree

Tools

MDM (Mobile Device Management)

End User Computing

Job description

*The candidate will be expected to work according to Eastern Time.

About Firstbase / AppDirect

Remote work is the biggest workplace revolution in history. Nothing will deliver a higher quality of life upgrade in the next decade. The biggest challenge is in providing the infrastructure that makes going remote easy for companies and Firstbase is delivering this core infrastructure that makes remote and hybrid work possible and sustainable for companies around the world.

Today, we serve both workers and businesses by doing two things: we give businesses the ability to instantly support remote workers with all the physical goods they need to do great work (from computers to furniture to company swag & perks), and we give workers the ability to pick and choose what they need for their unique circumstances, then return it when they leave.

Firstbase is part of AppDirect who offer a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

As the Firstbase Client Onboarding Manager, you will organize and oversee the entire customer onboarding process, working hands-on with implementation tasks and collaborating with cross-functional teams. Serving as the main client contact until handover to Customer Success, you’ll ensure a smooth transition and help establish best practices for onboarding. This role requires strong project management, technical skills, and the ability to manage multiple projects, playing a key part in shaping our customer experience and supporting company growth.

What you’ll do and how you’ll have an impact

• Manage onboarding for multiple enterprise customers at once.
• Build and maintain strong client relationships throughout onboarding.
• Coordinate implementation activities with client and internal teams.
• Provide training and support to client administrators.
• Oversee technical setup, configuration, and integrations.
• Track and manage service activation tasks and project milestones.
• Create and maintain client-focused training materials and documentation.
• Identify and address risks, technical issues, and process improvements.
• Lead cross-functional teams to ensure successful and timely project delivery.
• Seek opportunities to expand services and enhance client experience.

What we’re looking for

• Self-starter with strong execution skills, comfortable working remotely.
• Excellent project management, written, and oral communication abilities.
• Technically hands-on and able to quickly self-learn new platforms.
• Motivated by fast-paced, early-stage startup environments and continuous improvement.
• Passionate about Firstbase’s mission and the future of work.
• Bachelor’s degree or equivalent experience.
• 3+ years in Engagement Manager, Implementation Consultant, or Technical Account Manager roles.
• Experience with equipment supply chain management and technical knowledge in end user computing (laptops, MDM, device management).
• Strong leadership, interpersonal, problem-solving, and decision-making skills.
• Able to work flexibly with distributed teams across multiple regions.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.