Client Onboarding and Conversion, Officer

2001 SSB&T; Quincy (MA); On-site; USD 60,000 - 101,000; Full time

Benefits offered by this job

401K with company match

Medical, dental, and vision insurance

Paid time off (vacation, sick leave)

Employee Assistance Program (EAP)

Performance-based awards

Job summary

State Street Corp in Massachusetts seeks a detail‑oriented onboarding and conversion specialist to support accounting, custody and insurance clients. You will coordinate onboarding, conversions, mergers, and interfund transfers with internal teams and external stakeholders.

You will ensure timely settlements of securities transfers across global markets, liaise with counterparties, monitor risk, and uphold regulatory standards while driving collaboration across the organization on conversion

Qualifications

• Minimum Bachelor's degree or equivalent with a focus in Accounting, Economics, Finance, Technical or related field preferred
• Minimum 4+ years financial services experience
• Proficient in Microsoft Office Word, PowerPoint and Excel
• Experience with ePAM Insurance a plus
• Candidate is expected to follow State Street corporate policies regarding return to office (RTO).

Responsibilities

• Execute of onboarding plan and associated activities supporting accounting, custody and insurance clients
• Coordinate client conversions including onboarding, mergers, interfund transfers and related movements with internal/external teams
• Ensure accurate and timely settlement of securities transfers across global markets
• Liaise with counterparties and other financial institutions to facilitate transfers
• Adhere to regulatory standards during the conversion process
• Support new client relationships and expansion of existing relationships
• Communicate with clients and internal stakeholders to assess conversion status and ensure processing follows best practices
• Monitor potential risks associated with asset movements and conversions
• Act as a point of contact for inquiries related to asset transfers and custody settlements
• Ensure project management is updated, highlighting potential risks with solutions
• Develop and foster a culture of collaboration within the team and across business lines
• Work with teams across the organization on conversions and ad-hoc support requests

Skills

Communication skills

Interpersonal skills

Decision making

Negotiation skills

Multitasking

Education

Bachelor's degree or equivalent

Accounting / Economics / Finance focus

Tools

Microsoft Office (Word, PowerPoint, Excel)

Job description

What you will be responsible for

• Execute of onboarding plan and associated activities supporting accounting, custody and insurance clients
• Coordinate client conversion activity including new client onboardings, outgoing conversions, transition management, mergers, interfund transfers and in‑kind transfers with internal teams and external stakeholders
• Ensure accurate and timely settlement of securities transfers across global markets
• Liaise with counterparties and other financial institutions to facilitate transfers
• Adhere to regulatory standards during the conversion process
• Support new client relationships and expansion of existing relationships
• Communicate with clients and internal stakeholders to assess overall conversion status, identify and work collectively to ensure processing follows best practices
• Monitor potential risks associated with asset movements and conversions
• Act as a point of contact for addressing inquiries related to assets transfers and custody settlements
• Ensure project management is updated, highlighting all potential risks with possible solutions in a timely manner
• Develop and foster a culture of collaboration within the team and across business lines
• Work in partnership with teams and management across the organization on conversions and ad‑hoc support requests

What we value

• Knowledge of Investment Manager Servicing, Transaction Management, Capital Markets, Back Office Accounting and Custody operations, Recon and Core State Street business offerings
• Previous experience in a client service and/or accounting role preferred
• Strong knowledge of global custody operations, settlement processes and asset servicing
• Proven strong communication, interpersonal, decision‑making and negotiation skills
• Organized with the ability to multi‑task in a fast‑paced environment

Education & Preferred Qualifications

• Minimum Bachelor's degree or equivalent with a focus in Accounting, Economics, Finance, Technical or related field preferred
• Minimum 4+ years financial services experience
• Proficient in Microsoft Office Word, PowerPoint and Excel
• Experience with ePAM Insurance a plus
• Additional requirements Candidate is expected to follow State Street corporate policies regarding return to office (RTO).

Salary Range

Salary Range: $60,000 - $101,250 Annual The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long‑term disability, and other optional additional coverages; paid‑time off including vacation, sick leave, short‑term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance‑based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans. For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work‑life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

Job Application Disclosure

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Equal Opportunity Employer

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers Read our CEO Statement