Client Office Phlebotomist-Full-time Days JBO

Northwestern Medicine; Chicago (IL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Job summary

Northwestern Medicine is hiring a Phlebotomist for full-time shifts in Chicago, with responsibilities spanning venipuncture, specimen processing, and clerical lab tasks. The role requires strong patient-service orientation and team collaboration within a multi-site setting.

Two primary locations—Lakeview and West Loop—will be involved, with Lakeview becoming the primary site over time. Full-time schedule is 40 hours weekly, with varied days and times to cover patient needs.

Qualifications

• High School diploma or equivalent required.
• Phlebotomy certification from a nationally recognized organization required or CMA certification or 1+ year experience in healthcare phlebotomy.

Responsibilities

• Performs phlebotomy and other lab specimen collections per age-related standards and policies.
• Enter accurate orders for lab tests and verify receipt of results in multiple systems.
• Provide excellent patient service and communicate clearly using AIDET model.
• Maintain specimen processing, labeling, centrifuging, aliquoting and proper packaging for transport.
• Manage clerical duties related to orders, results, and medical records.

Skills

Phlebotomy

Customer service

EMR systems

Teamwork

Communication

Education

High School diploma

Phlebotomy certification

Tools

Centrifuge

Lab information systems

Job description

Qualifications

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

This is a full-time, 40 hours per week, phlebotomy position located at a client site in the Lakeview neighborhood in Chicago. Will also work two days per week at another client site in the West Loop area.

Must be able to work Monday, Tuesday, Thursday 8:30am - 5pm in the Lakeview location. Wednesday, Friday 8:30am - 5pm in the West Loop location. Eventually, Lakeview will be the primary location only.

The Phlebotomist reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Phlebotomist provides expert phlebotomy services and must demonstrate excellent customer service and communication skills. The phlebotomist must have the ability to function as part of a highly effective team that consistently puts "Patients First".

The Phlebotomist is responsible for venipuncture collection and specimen processing. Other responsibilities include but are not limited to order entry in multiple systems, verification of test result receipt, patient information retrieval and lab reception/clerical duties and functions.

Responsibilities

• Performs phlebotomy and other lab specimen collections per age related standards and in accordance with departmental policies, protocols and procedures.
• Demonstrates AIDET model and optimizes patient safety to reduce the likelihood of medical/health care errors.
• Receives and reviews physician orders; ensures that all necessary information is included for appropriate lab services. Enters accurate orders for lab tests in accordance with department policies, protocols and procedures.
• Patient communication model and provides appropriate post-phlebotomy patient care.
• Processes specimens in a timely manner to ensure stability and integrity of samples including labeling, centrifuging, aliquoting, freezing and packaging specimens for transport in accordance with established protocols and policies.
• Reviews/Records refrigerator temperature(s) and QC/QA records. Areas of concern are recorded through the Corrective Action Log and reported to maintenance for repair. Findings are reported to supervisor or manager.
• Understands the operation and maintenance of equipment pertinent to the job. Follows up with all outstanding orders on manifest log, and communicates all timed, completed or uncompleted draws/charges/results as appropriate.
• Communicates and notifies Laboratory and/or Physician of problems with specimen procurement for optimal care.
• Maintains a safe work environment, holds self-accountable for safe work practices; including adhering to biohazard waste procedures and ensuring proper storage and timely pickup of biohazardous waste.
• Performs lab-related clerical duties include but not limited to order entry, verification of test result receipt, patient information retrieval as well as utilization of email, medical record systems, handheld and desktop devices, ordering and maintaining supply inventory, filing and sanitizing equipment as necessary.
• Uses department’s resources efficiently; participates in efforts to reduce costs and streamline work processes.
• Adheres to continuing education expectations; completes and signs-off on competency assessments.
• Demonstrates the value of teamwork on a consistent basis; interacts with and assists others in a professional manner.
• Applies critical thinking, sound decision making and judgment to investigate and resolve challenging situations.
• Complies with all organizational policies regarding ethical business practices.
• Performs other duties as assigned.

Minimum Requirements

Education

• High School diploma or equivalent.

Certification

• Phlebotomy certification through a nationally recognized organization or training from a phlebotomy school or medical institution or one or more years of phlebotomy experience in a healthcare setting or CMA certification.

Preferred

• Experience performing phlebotomy on a broad range of patient’s types.
• Experience with processing lab specimens, transferring specimens, and handling a centrifuge.
• Familiar with medical EMR systems.
• Knowledge of medical terminology.

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Click on or copy and paste URL to your browser to view detailed benefits information https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed:

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.