Client Office Phlebotomist-Full-time Days CO

Northwestern Memorial Healthcare; Evanston (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a dedicated Phlebotomist to join our patient-first team at two sites in the Lakeview/Evanston area. The role involves venipuncture, specimen processing, and close collaboration with a proactive laboratory team to ensure accurate, timely test results.

The ideal candidate will perform phlebotomy with strong customer service and communication skills, and will participate in ongoing competency assessments while maintaining a safe work environment.

Qualifications

• High School diploma or equivalent.
• Phlebotomy certification through a nationally recognized organization or CMA certification, or one year of phlebotomy experience in healthcare.
• Familiarity with EMR systems is preferred.
• Knowledge of medical terminology is a plus.

Responsibilities

• Perform phlebotomy and lab specimen collections per age-related standards and departmental procedures.
• Provide excellent patient communication and adhere to patient-first service.
• Enter orders and verify test results in multiple systems.
• Process and label specimens, centrifuge, aliquot, freeze, and package for transport per policy.
• Maintain documentation and logs for QA and equipment concerns.
• Support lab reception/clerical duties and supply inventory.
• Collaborate with team to ensure accurate test orders and timely results.

Skills

Customer service

Communication

Teamwork

Education

High School diploma or equivalent

Phlebotomy certification/National certification or CMA

Tools

EMR systems

Job description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

This is a full-time, 40 hours per week, phlebotomy position that will be located at two separate sites in the Lakeview neighborhood in Chicago and in Evanston.

Must be able to work Monday 9am - 6pm (Evanston); Tuesday 9am - 6pm (Chicago); Wednesday 9am - 6pm (Evanston); Thursday 9am - 6pm (Evanston); Friday 9am - 6pm (Chicago).

ThePhlebotomist reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

ThePhlebotomist provides expert phlebotomy services and must demonstrate excellent customer service and communication skills. The phlebotomist must have the ability to function as part of a highly effective team that consistently puts "Patients First".

ThePhlebotomist is responsible for venipuncture collection and specimen processing. Other responsibilities include but are not limited to order entry in multiple systems, verification of test result receipt, patient information retrieval and lab reception/clerical duties and functions

Responsibilities:

• Performs phlebotomy and other lab specimen collections per age related standards and in accordance with departmental policies, protocols and procedures.
• Demonstrates AIDET model and optimizes patient safety to reduce the likelihood of medical/health care errors.
• Receives and reviews physician orders; ensures that all necessary information is included for appropriate lab services. Enters accurate orders for lab tests in accordance with department policies, protocols and procedures.
• Patient communication model and provides appropriate post-phlebotomy patient care.
• Processes specimens in a timely manner to ensure stability and integrity of samples including labeling, centrifuging, aliquoting, freezing and packaging specimens for transport in accordance with established protocols and policies.
• Reviews/Records refrigerator temperature(s) and QC/QA records. Areas of concern are recorded through the Corrective Action Log and reported to maintenance for repair. Findings are reported to supervisor or manager.
• Understands the operation and maintenance of equipment pertinent to the job. Follows up with all outstanding orders on manifest log, and communicates all timed, completed or uncompleted draws/charges/results as appropriate.
• Communicates and notifies Laboratory and/or Physician of problems with specimen procurement for optimal care.
• Maintains a safe work environment, holds self-accountable for safe work practices; including adhering to biohazard waste procedures and ensuring proper storage and timely pickup of biohazardous waste.
• Performs lab-related clerical duties include but not limited to order entry, verification of test result receipt, patient information retrieval as well as utilization of email, medical record systems, handheld and desktop devices, ordering and maintaining supply inventory, filing and sanitizing equipment as necessary.
• Uses department’s resources efficiently; participates in efforts to reduce costs and streamline work processes.
• Adheres to continuing education expectations; completes and signs-off on competency assessments.
• Demonstrates the value of teamwork on a consistent basis; interacts with and assists others in a professional manner.
• Applies critical thinking, sound decision making and judgment to investigate and resolve challenging situations.
• Complies with all organizational policies regarding ethical business practices.
• Performs other duties as assigned.

Minimum Requirements:

Education:

• High School diploma or equivalent.

Certification:

• Phlebotomy certification through a nationally recognized organization or training from a phlebotomy school or medical institution or one or more years of phlebotomy experience in a healthcare setting or CMA certification.

Preferred:

• Experience performing phlebotomy on a broad range of patient’s types.
• Experience with processing lab specimens, transferring specimens, and handling a centrifuge.
• Familiar with medical EMR systems.
• Knowledge of medical terminology.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.