Client Navigator

Community Medical Services; Prescott Valley (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

Disability insurance

Life insurance

Paid time off

401K with match

CME reimbursement

Employee assistance program

Professional development

Job summary

Community Medical Services is seeking a Client Navigator to help create a safe, welcoming environment for individuals receiving opioid and substance use disorder treatment. You will patrol the clinic grounds, engage with clients, enforce policies, and support staff in maintaining a respectful, confidential atmosphere.

The role emphasizes safeguarding patients and staff, resolving conflicts, and coordinating with counselors and leadership to ensure smooth operations in a confidential setting.

Qualifications

• High school diploma or equivalent required.
• Previous safety, law enforcement, security, or customer service experience preferred.
• Experience with substance use disorders preferred, but not required.
• Excellent communication skills, patience, objectivity, and non-judgmental attitude.

Responsibilities

• Patrol assigned location to ensure safety of staff, clients, and visitors.
• Engage with clients to address rule infractions and provide support to prevent repeated violations.
• Maintain grounds cleanliness and notify leadership of maintenance needs.
• Anticipate potential client issues and redirect unwanted behavior.
• Use verbal de-escalation techniques to engage escalated clients and refer to counselors or support services as needed.
• Notify emergency personnel in case of emergencies.
• Submit daily reports of irregularities or incidents, including property damage or unauthorized persons.

Skills

Safety experience

Customer service

Communication skills

Substance use disorder familiarity

Education

High school diploma or equivalent

Job description

Description

Community Medical Services (CMS) is seeking a Client Navigator to foster a safe, welcoming recovery environment for individuals overcoming opioid and substance use disorders. Under the supervision of the Clinic Manager, this role will combine security and client engagement, ensuring a positive experience for patients, staff, and visitors.

As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued.

Along the way, we’ll invest in your well-being through a benefits package for full-time employees that includes:

• Subsidized medical, dental, and vision insurance
• Health savings account
• Short and long-term disability insurance
• Life insurance
• Paid sick, vacation, and holiday time
• 401K retirement plan with match
• Tuition and CME reimbursement up to 100%
• Employee assistance program to support your mental health and wellness
• Ongoing professional development

We’re looking for someone who:

• Has the ability to stand, sit, and walk to patrol clinic and clinic grounds.
• Remains friendly, helpful, and courteous when interacting with clients, including those who are chemically dependent.
• Is comfortable enforcing policies, resolving conflict, and assisting with client altercations and crisis episodes.
• Can handle sensitive material while maintaining confidentiality to ensure compliance with HIPAA and 42 CFR, Part 2.

To thrive in this role, you must be able to:

• Patrol your assigned location to ensure the safety of clinic employees, clients, and visitors.
• Engage with clients to provide notice of rule infractions or violations; provide support to ensure violations are not repeated.
• Take initiative to ensure cleanliness of the grounds (i.e. picking up trash, notifying leadership of maintenance needs).
• Anticipate potential client issues, providing support for and redirection of unwanted behavior.
• Engage escalated clients by using verbal de-escalation techniques and encouraging them to speak with their counselor or engage in other support services as needed.
• Notify appropriate emergency personnel, police, or fire departments in cases of emergency.
• Submit daily reports of irregularities, including equipment or property damage, theft, the presence of unauthorized persons, or unusual occurrences, etc.

Requirements

• High school diploma or equivalent required
• Previous safety, law enforcement, security, or customer service experience preferred
• Experience with substance use disorders preferred, but not required
• Excellent communication skills, including ability to respond to clients with patience, objectivity, and a non-judgmental attitude.

#CLSTF

About Community Medical Services

Community Medical Services (CMS) is a CARF accredited addiction treatment program providing services in the form of outpatient medication-assisted treatment and one on one and group counseling to those seeking help with their opioid use disorder. Headquartered in Arizona with more than 70 treatment clinics in 14 states, CMS is dedicated to meeting the challenges presented by the growing opioid epidemic in communities where treatment is lacking.

Our Commitment

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Other Conditions

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.