Client Manager - Site Design

Olsson; United States; Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

401(k) match

Career development paths

Flexible work arrangements

Wellness program

Bonus program

Job summary

Olsson is seeking a Client Manager to serve as the main contact for a key client or division, building strong relationships and ensuring client satisfaction. You will lead project execution plans with PMs, understand the client's business, identify opportunities, and cross-sell services.

In this role you will develop tailored communication plans, manage expectations, and coordinate with internal leaders to address concerns while pursuing growth for the team. Travel may be required.

Qualifications

• Bachelor's degree in engineering or related field (preferred).
• Minimum of eight years of client experience with increasing responsibility.

Responsibilities

• Acts as the main client contact and leads project execution plans with project managers.
• Understands the client's business and industry to identify growth opportunities and cross-sell services.
• Creates client-specific communication plans and provides regular status updates and reports.
• Pursues growth by focusing on opportunities for the team and coordinating with leadership to address client needs.
• Manages client expectations and negotiates outcomes in collaboration with the client and internal teams.

Skills

Strong communication skills

Team collaboration

Ownership in work

Education

Bachelor's degree in engineering or related field

Job description

Company Description

We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results - for our people, our clients, and our company.

We're a people-centric firm, so it's no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us.

Job Description

Olsson provides multidisciplinary, preliminary, and construction design services for mixed-use, commercial, and residential land development projects, along with industrial, sports, schools, and other site development types.

The Client Manager role serves as the main point of contact for a specific client, a division of a larger client, or a targeted client at the team level, establishing solid relationships, building and maintaining a strong rapport, and ensuring overall client satisfaction. The Client Manager oversees client service management for the team, ensuring services that provide purposeful, high-quality solutions to successfully solve engineering and design needs.

Primary Responsibilities

• Manages a key client account within the team or across multiple teams by serving as the main point of contact and working closely with project managers to lead project execution plans.
• Develops a deep understanding of the client's business, as well as the industry, to present growth strategies, identify new opportunities, and cross-sell services to the client.
• Creates communication plans unique to the client to ensure communication needs are satisfied by providing regular updates and reports to the client on the status of their projects.
• May focus on a specific client targeted for growth opportunities for the team by executing a growth plan for the client and cross-selling services.
• Leads efforts, in conjunction with the team leader and/or group leader(s), to secure repeat client work by focusing on exceptional client service.
• Manages client expectations and negotiates outcomes.
• Coordinates with internal leaders to address client concerns or conflicts and takes client feedback into consideration when making decisions.

Olsson currently has growth opportunities for our Site Design group. This role offers flexible work options, including remote and hybrid opportunities, to accommodate diverse working preferences and promote work-life balance. Candidates can work hybrid schedules, work remotely, or work out of any Olsson office location in these regions/areas.

Applicants should have the ability to travel for in-office activities, client and site visits as needed.

Qualifications

You are passionate about:

• Working collaboratively with others.
• Having ownership in the work you do.
• Using your talents to positively affect communities.

You bring to the team:

• Strong communication skills.
• Ability to contribute and work well on a team.
• Bachelor's degree in engineering or a related area is preferred.
• A minimum of eight years of client experience with increasing responsibility.

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Additional Information

Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come.

As an Olsson employee, you will:

• Receive a competitive 401(k) match
• Be empowered to build your career with tailored development paths
• Have the possibility for flexible work arrangements
• Engage in work that has a positive impact on communities
• Participate in a wellness program promoting balanced lifestyles

In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance.

Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status.

Olsson understands the importance of privacy and is committed to protecting job applicants' personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), this notice explains Olsson's practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices.

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