Client Manager

J.D. Power; Troy (MI); Remote; USD 126,000 - 130,000; Full time

Job summary

JD Power seeks a Client Manager in the OEM Customer Success group to act as a data analyst lead and trusted adviser for a major client. You will work with JD Power's U.S. Automotive Configuration and Retail Transaction data to create value and support client retention.

The role offers exposure to C-suite discussions and growth opportunities within the analytics team. The position emphasizes Excel/PowerPoint proficiency and experience with BI tools to deliver impactful insights and case studies.

Qualifications

• 3-6 years of experience in automotive retail sales or reporting roles, consulting, corporate strategy, finance, or analytics.
• Significant experience with Excel and PowerPoint is required.
• Experience using BI analytics platforms like Palantir, Tableau, PowerBI, or ThoughtSpot is desirable.
• Experience with executive-level presentations and public speaking.

Responsibilities

• Data Analysis & Insights: Use BI tools to analyze trends and deliver insights; leverage Excel for data manipulation.
• Client Management: Serve as the customer success analyst for key clients and support sales and business development.
• Subject Matter Expertise: Explain changes in the U.S. automotive retail industry, focusing on sales volume, pricing, incentives, and residual values.
• Communication and Influence: Lead discussions with OEM users and create case studies and presentations.

Skills

Excel

PowerPoint

BI analysis

Client management

Tools

Tableau

PowerBI

ThoughtSpot

Palantir

Job description

Job Description:

Title: Client Manager, Customer Success

Location: Remote - Michigan

Reports to: Managing Director, Customer Success

The Role:

As a Client Manager in the OEM Customer Success organization, you will act as a data analyst lead and trusted advisor for one of our clients, working with one of our most complex and valuable datasets. You will serve as a subject matter expert with JD Power's proprietary U.S. Automotive Configuration and Retail Transaction data to create value at our clients and drive client retentio n. This role is part of a team of the world-class automotive analysts, offering opportunities to consult with industry leaders and support decisions impacting millions of dollars in OEM profitability. This role will be heavily relied uponto enable business development growth through the creation of effective case studies highlighting the value that J.D. Power's data and services deliver.

The Impact You will Have in this Role: This role offers significant exposure to all levels at our OEM clients, from working level to the C-Suite. As a key part of a high-performing and collaborative team, you will have control over your career growth with mentorship from leadership. You will be positioned to become a future leader within J.D. Power while helping shape the future of automotive analytics.

What You'll Be Doing in this Role:

• Data Analysis & Insights:Leverageintellectual curiosity andcutting-edgeBI tools (i.e.Tableau,PowerBI, ThoughtSpot) to analyze industry trends and deliver impactful insights. Use significant Excel experience for data manipulation and repeatable analysis.
• Client Management:Serve as the customer success analyst for our key clients, build trusted advisorrelationshipsandensur ethey can leverageJ.D. Power's data to gain high-value insights. Proactively identify solutions to support the sales and business development organization.
• Subject Matter Expertise:Generate in-depth analysis explaining changes in the U.S. automotive retail industry, acting as the subject matter expert on sales volume, pricing, incentives, and residual values.
• Communication and Influence:Lead discussions with J.D. Power users at OEMs. Create effective case studies, thought leadership articles, and compelling presentations to highlight the value of J.D. Power's data and services.

Qualifications of this Role:

• 3-6 years of experience in automotive retail sales or reporting roles,consulting, corporate strategy, finance, or analytics
• Experience working with Automotive OEM quality organizations, manufacturing, orlogistics a plus.
• Significant experiencewith Excel and PowerPoint isrequired.
• Experience using BIand Analyticsplatforms likePalantir,Tableau,PowerBI, or ThoughtSpotis desirable.
• Experience with executive-level presentations and public speaking.
• General interest and understanding of trends in the automotive industryis desirable.

This position has a starting salary range of $126,000- $130,000 USD per year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee's pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.

Our Values
We POWER Our Customer's Success
We are Innovative, Collaborative and Grounded and in Data

We Make Things Easy

We Get It Done
We Start with Trust & Prove it Everyday

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Should you requireaccommodationsduring the recruitment and selection process, please reach out to [e-mail].

J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companiesin various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power's behalf. You agree to the fact that to the extent necessary yourpersonal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power's behalf, including also transfers to servers and databases outside the country where you provided JD Powerwith your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clickinghere.

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

Company Mission

Our mission in the market we serve is clear. To power every auto-related decision through proprietary data, advanced analytics, deep industry expertise, and seamless workflows that connect insight to action.

Our Values

We POWER Our Customer's Success

We are Innovative, Collaborative and Grounded in Data

We Make Things Easy

We Get It Done

We Start with Trust & Prove it Everyday

JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Should you require accommodations during the recruitment and selection process, please reach out [e-mail].

JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companiesin various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power's behalf. You agree to the fact that to the extent necessary yourpersonal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power's behalf, including also transfers to servers and databases outside the country where you provided JD Powerwith your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clickinghere.

To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.