Client Manager

Allied Universal; Albuquerque (NM); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) participation

Job summary

Allied Universal in Albuquerque, NM is seeking a Security Client Manager to lead our front‑line teams and build lasting client relationships across a designated portfolio.

The role includes overseeing staff, leveraging AI tools and BI platforms to monitor metrics, and driving operating results while delivering world‑class security services. You will promote iCARE leadership, ensure safety, and help the organization remain an employer of choice in the service industry.

Qualifications

• Bachelor’s degree in criminal justice, business, or related field with 2+ years managing hourly employees.
• Associate’s degree with 3+ years managing hourly employees.

Responsibilities

• Hire, develop and retain front line staff for small‑to‑medium clients.
• Utilize AI technology, online reporting tools, and BI Platform to monitor metrics and drive efficiency.
• Oversee client performance metrics including budget, AR/AP, and account health.

Skills

Leadership

Financial analysis

Team management

Communication

Budgeting

Microsoft Office

Safety compliance

Education

Bachelor’s degree in criminal justice, business, or related field

Associate’s degree in criminal justice, business, or related field

High school diploma with 5+ years experience

Tools

BI Platform

Job description

Company Overview

Allied Universal® North America’s leading security and facility services company offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Position

Hiring for a Security Client Manager. Join the world’s leading global security company!

• Salary is $65,000.00 per year
• Location: Albuquerque, New Mexico
• Excellent benefits and career growth opportunities
• Benefits include medical, dental, vision, life insurance, paid time off, and 401(k) participation for eligible employees.

Allied Universal® is hiring a Client Manager. As a Client Manager, you will build long‑term meaningful client relationships and lead our front‑line employees that deliver our security services throughout a designated portfolio. By promoting strong employee engagement, you will drive operational metrics and deliver world‑class services to clients across various vertical markets. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.

Responsibilities

Caring Leadership, Client Engagement, and Operational Oversight:

• Hire, develop and retain front line staff, including Security Officers, Field Supervisors, and Operations Managers, for small‑to‑medium sized clients within your designated portfolio.
• Utilize Allied Universal’s AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non‑billed overtime, and supporting revenue growth, cash collections, and overall profitability.
• Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets.
• Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction.
• Deliver high quality service to our clients while maintaining industry standards, company policies, and regulatory requirements.
• Establish a culture of safety by developing action plans that aid in the prevention of work‑related injuries.

Qualifications (Must Have)

• Must possess one or more of the following:
  • Bachelor’s degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast‑paced service organization.
  • Associate’s degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast‑paced service organization.
  • High school diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast‑paced service organization.
• Current driver’s license if driving a company vehicle or personal vehicle in the course of conducting business (e.g., client visits, attending networking events).
• Minimum of two (2) years of experience driving operational goals.
• Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results.
• Ability to maintain a profitable book of business by cross‑collaborating and utilizing results‑oriented problem‑solving skills to meet both client and employee growth and satisfaction.
• Proficiency in web‑based applications and computer systems, including Microsoft Office.
• Knowledge of safety protocols and service deliverables.
• Ability to interpret financial data and use it to support decision‑making; understanding of financial principles, including budgeting and financial reporting.
• Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently.
• Excellent oral and written communication skills.

Preferred Qualifications (Nice to Have)

• Law enforcement, military and/or contract or proprietary security services experience.
• Experience managing a dispersed workforce in a multi‑location operation.
• Experience with Business Intelligence tools for metrics analysis, reporting, automation, and presentations.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in our company’s 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.