Client Management Director

o9 Solutions, Inc.; Texas; On-site; USD 175,000 - 240,000; Full time

Benefits offered by this job

Stock options

Competitive salary and benefits

International working environment

Social events and activities

Healthy snacks and beverages

Job summary

o9 Solutions is seeking a Client Management Director to steward strategic accounts, drive sustained value realization from the o9 platform, and lead executive-level engagements with client supply chain and IT leadership. You will translate platform capabilities into measurable outcomes while meeting financial targets.

You will own renewals, identify expansion opportunities, and collaborate across product, engineering, and delivery to ensure client success and long-term partnerships.

Qualifications

• 10+ years in supply chain planning, enterprise software client success, or management consulting with direct S&OP / IBP exposure.
• Proven track record managing complex, senior-level client relationships in enterprise SaaS or supply chain technology.
• Strong IBP fundamentals: demand planning, supply planning, capacity planning, financial integration, and SIOP process design.
• Track record of driving platform adoption, expanding account footprint, and delivering measurable client outcomes.
• Excellent executive communication skills across technical and non-technical audiences.
• Fluency with planning KPIs: MAPE, FVA, WOS, EOH, and service level.

Responsibilities

• Client relationship & executive engagement: own relationships with client leadership; be trusted advisor at VP/C-suite level.
• Executive reviews: lead quarterly/annual reviews showing value, roadmap alignment, recommendations.
• Escalation management: own end-to-end triage and resolution with proactive communication.
• Value realization & adoption: define and monitor client outcomes; drive activation of modules including Agentic AI.
• Adoption acceleration: identify underutilized capabilities and push AI-enabled workflows.
• Platform expertise & thought leadership: maintain hands-on knowledge of o9 modules and advise on configuration and best practices.
• Commercial growth: own renewals, develop expansion opportunities, lead contract renewals and SOW expansions.
• Cross-functional collaboration: represent client needs to Product/Engineering; support pre-sales and knowledge sharing.

Skills

Relationship management

Executive engagement

IBP fundamentals

SaaS enterprise

Cross-functional leadership

KPI tracking

AI/Agentic AI understanding

Renewals/upsell

Contract negotiations

Change management

Education

APICS CPIM/CSCP certification

Tools

SAP IBP

Kinaxis

Blue Yonder

Anaplan

Job description

Transforming the Future of Enterprise Planning

At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster.

This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T‑Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.

About the role

The Client Management Director is the senior accountable owner of the client relationship. You ensure clients derive sustained, measurable value from the o9 platform — deepening adoption, expanding footprint, and positioning o9 as a long‑term strategic partner. You will manage a portfolio of strategic accounts, working closely with client supply chain, IT, and executive leadership to translate o9 capabilities into tangible business outcomes. You will ensure client satisfaction at all stages of the o9 relationship, from initial o9 solution delivery through ongoing strategic growth, while meeting financial and performance targets for the portfolio.

What you will do for us

Client Relationship & Executive Engagement

• Relationship ownership: Primary o9 point of contact for client supply chain and IT leadership; trusted advisor at VP and C‑suite level.

• Executive business reviews: Lead quarterly and annual reviews presenting value realized, roadmap alignment, and strategic recommendations.

• Escalation management: Own escalations end‑to‑end — triage, coordinate resolution, and communicate proactively throughout.

Value Realization & Adoption

• Value tracking: Define and monitor client outcome metrics — planning cycle time, MAPE, planner productivity, inventory health — and keep them central to every client interaction.

• Adoption acceleration: Identify underutilized capabilities and drive activation of advanced modules including Agentic AI and the Post-Game Agent (PGA).

• Process transformation: Help clients consolidate fragmented data environments and shift planners from manual analysis to exception-based, AI‑guided workflows.

Platform Expertise & Thought Leadership

• Deep platform knowledge: Maintain hands‑on understanding of o9 supply planning, demand management, IBP, and Agentic AI to credibly advise on configuration, roadmap, and best practices.

• AI‑enabled planning advisory: Guide clients on deploying o9’s Agentic AI capabilities, including the Post‑Game Agent.

• Industry relevance: Bring benchmarks, peer insights, and emerging supply chain planning trends to sharpen client strategic thinking.

Commercial Growth

• Renewal ownership: Own renewals for assigned accounts; proactively identify risk and mobilize resources to address it.

• Expansion pipeline: Develop opportunities across modules, business units, geographies, and Agentic AI deployments; partner with Sales to convert.

• Commercial negotiation: Lead contract renewals, SOW expansions, and new SaaS component additions.

Cross‑Functional Collaboration

• Internal advocacy: Represent client needs to Product, Engineering, and Delivery to ensure feedback informs the o9 roadmap.

• Delivery partnership: Work with implementation teams during active projects to maintain relationship continuity and expectation alignment.

• Knowledge sharing: Document success stories and best practices to support institutional knowledge and pre‑sales activities.

What you will have

Required

• 10+ years in supply chain planning, enterprise software client success, or management consulting with direct S&OP / IBP exposure.

• Proven track record managing complex, senior‑level client relationships in enterprise SaaS or supply chain technology.

• Strong IBP fundamentals: demand planning, supply planning, capacity planning, financial integration, and SIOP process design.

• Track record of driving platform adoption, expanding account footprint, and delivering measurable client outcomes.

• Excellent executive communication skills across technical and non‑technical audiences.

• Fluency with planning KPIs: MAPE, FVA, WOS, EOH, and service level.

Preferred

• Experience with o9 or comparable platforms (SAP IBP, Kinaxis, Blue Yonder, Anaplan).

• Exposure to AI‑powered planning tools and Agentic AI in supply chain contexts.

• APICS CPIM or CSCP certification, or equivalent.

• Experience with ERP integration contexts (SAP S/4HANA, Oracle) within planning tool deployments.

What we’ll do for you…

• Competitive salary and benefits. This position at o9 Solutions has an annual salary range of $174,787.00 - $240,332.00.

• Stock options to eligible candidates

• High growth organization - very strong entrepreneurial culture and no corporate politics

• Support network: Work with a team you can learn from and every day

• Diversity: We pride ourselves on our international working environment

• Social: Fun after-work activities like Friday Socials. If you’re in the office, feel free to join these events in person.

• Food and drink: Enjoy healthy snacks, fresh fruit, teas and coffees on us.

• Work Life Balance: https://youtu.be/IHSZeUPATBA?feature=shared

• Feel part of A team: https://youtu.be/QbjtgaCyhes?feature=shared

• Impact the planet positively: https://www.youtube.com/watch?v=-ylSC6LNZy0

This position at o9 Solutions has an annual salary range of $178,283-$245,140. Additionally, you may be eligible to participate in our medical, retirement, and other company-sponsored benefits.

The above information reflects the expected base salary range, although the lower and upper bounds may vary based on location, skills, experience, certifications, licenses, or other relevant factors.

More about us…

At o9, transparency and open communication are at the core of our culture. Collaboration thrives across all levels—hierarchy, distance, or function never limit innovation or teamwork. Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations.

With a $3.7 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest‑growing technology companies in the world. Through our aim10x vision, we are committed to AI-powered management, driving 10x improvements in enterprise decision-making. Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real‑time visibility. By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value.

o9 is an equal‑opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process. Join us as we continue our growth journey!