Client Liason

John G. King Insurance; Lexington (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

John G. King Insurance in Lexington, KY is hiring a Client Liaison to support personal and commercial clients on-site.

You will respond to inquiries, coordinate policy information, and facilitate ongoing communications between clients, carriers, and internal staff. You will guide clients through renewals, changes, and claims, maintain accurate records, and participate in follow-up activities to enhance customer satisfaction.

Qualifications

• Strong interpersonal skills and the ability to build trust-based relationships with clients and colleagues.
• Clear and professional communication skills, both verbal and written, for interacting with clients and insurance partners.
• Focus on customer service and customer satisfaction, demonstrating responsiveness and follow-through.
• Understanding of customer experience and ability to identify and improve key touchpoints in the client journey.
• Relevant experience in insurance, financial services, or a client-facing professional role is preferred.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks and deadlines.
• Proficiency with office software and comfort learning agency management systems.
• High school diploma or equivalent; insurance-related certifications (state license) are a plus.

Responsibilities

• Respond to client inquiries and coordinate policy information.
• Ensure timely communication between clients, carriers, and internal team members.
• Guide clients through renewals, changes, and claims processes.
• Maintain accurate client records and prepare documentation.
• Participate in follow-up activities to enhance customer experience.
• Collaborate with producers and account managers to deliver consistent service.

Skills

Interpersonal skills

Communication skills

Customer service

Customer experience

Organizational skills

Attention to detail

Relationship building

Task management

Education

High school diploma

Insurance license or related certifications

Tools

Office software

Agency management systems

Job description

Company Description

John G. King Insurance is a commercially focused boutique insurance agency and brokerage serving a diverse range of business clients. The company emphasizes personalized service, tailored coverage solutions, and long-term client relationships. As a smaller, specialized firm, it offers team members direct exposure to complex commercial insurance needs and decision-makers. Employees can expect a professional environment that values expertise, integrity, and responsive client support. The agency is committed to maintaining high standards of service and fostering growth opportunities for its staff.

Role Description

The Client Liaison is a full-time, on-site role based in Lexington, KY, responsible for supporting and strengthening relationships with personal and commercial insurance clients. Day-to-day tasks include responding to client inquiries, coordinating policy information, and ensuring timely communication between clients, carriers, and internal team members. The role involves guiding clients through renewals, changes, and claims processes, while monitoring satisfaction and addressing concerns promptly. The Client Liaison will maintain accurate client records, prepare documentation, and participate in follow-up activities to enhance the overall customer experience. This position works closely with producers and account managers to deliver consistent, high-quality service and support business retention and growth.

Qualifications

• Candidates should possess strong Interpersonal Skills and the ability to build trust-based relationships with clients and colleagues.
• Candidates should possess clear and professional Communication skills, both verbal and written, for interacting with clients and insurance partners.
• Candidates should possess a focus on Customer Service and Customer Satisfaction, demonstrating responsiveness and follow-through.
• Candidates should possess an understanding of Customer Experience, with the ability to identify and improve key touchpoints in the client journey.
• Relevant experience in insurance, financial services, or a client-facing professional role is preferred.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks and deadlines are beneficial.
• Proficiency with office software (e.g., email, word processing, spreadsheets) and comfort learning agency management systems is advantageous.
• High school diploma or equivalent required; additional education or insurance-related certifications (such as a state insurance license) are a plus.