Client Insurance Specialist

Integrated Services for Behavioral Health; Cambridge (OH); On-site; USD 28,888 - 33,833; Full time

Benefits offered by this job

Medical

Dental

Vision

Short-term Disability

Long-term Disability

401(k) with employer match

Employee Assistance Program (EAP)

Job summary

Integrated Services for Behavioral Health (ISBH) is a community-minded behavioral health organization serving Southeast and Central Ohio. A Client Insurance Specialist supports clients with insurance navigation, authorizations, and billing communications, ensuring accurate data in EHR systems and timely reimbursements.

Role requires 2+ years in insurance verification or related areas, strong communication, and ability to travel within the service area.

Qualifications

• High school diploma or GED required.
• Experience in healthcare insurance verification, authorizations, or billing support preferred.
• Knowledge of Ohio Medicaid and payer processes is a plus.

Responsibilities

• Educate staff on insurance coverage, payer requirements, eligibility verification, and authorization processes.
• Develop workflows and materials to strengthen client insurance communication and navigation.
• Serve as escalation point for complex client insurance questions and barriers to care.
• Monitor client insurance renewals and coverage changes; inform staff accordingly.
• Extract, track, and organize insurance data in EHR systems to support continuity of care.
• Communicate with clients about self-pay agreements and estimates; collect payments where applicable.
• Collaborate with clinical and administrative teams to keep insurance information current.
• Track Medicaid, managed care, and waiver-related changes impacting authorizations.
• Collaborate with utilization review and billing staff to resolve issues and minimize interruptions.
• Use data analytics to identify trends and gaps in insurance management.
• Maintain HIPAA compliance.
• Travel within designated service areas.

Skills

Communication skills

Organization skills

Multitasking

Data entry

Confidentiality

Education

High school diploma or GED

Associate or Bachelor's degree in healthcare admin/related field

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Client Insurance Specialist

Location: Southeast, OH

Integrated Services for Behavioral Health (ISBH) is a community‑minded, forward‑thinking behavioral health organization helping people along the road to health and well‑being. We meet people in their homes and communities and help connect them to their needed resources. We serve Southeast and Central Ohio with a comprehensive array of behavioral health and other services, working with local partners to promote healthy people and strong communities.

Pay range: $20.97‑$24.56 per hour based on experience, education, and/or licensure.

Essential Functions

• Provide staff education and consultation regarding insurance coverage, payer requirements, eligibility verification, and authorization processes for clients.
• Develop workflows, reference materials, and process improvements to strengthen client insurance communication and navigation across the organization.
• Serve as the escalation point for complex client insurance questions, coverage concerns, and payer‑related barriers affecting client care.
• Monitor and communicate client insurance renewals, dropped coverage, eligibility changes, payer updates, and coverage limitations to staff and departments.
• Extract, track, and organize client insurance renewal and coverage data within the electronic health record systems (ECR/HER) to support continuity of care and operational workflows.
• Communicate with clients to implement self‑pay agreements, provide good faith estimates, and collect payments when applicable.
• Maintain and distribute internal communication lists and updates related to client insurance changes impacting services or billing.
• Collaborate with patients, direct service providers, intake, billing, scheduling, and clinical teams as needed to ensure accurate and current client insurance information.
• Track Medicaid, managed care, commercial insurance, and OhioRISE or waiver‑related changes that impact authorizations or service access for clients.
• Collaborate with utilization review, prior authorization, and billing staff to resolve client insurance issues and minimize service interruptions.
• Utilize data tracking and analytics to identify trends, coverage gaps, and operational needs related to client insurance management and access to care.
• Maintain compliance with HIPAA, mandated reporting requirements, and professional ethical guidelines.
• Travel within designated service areas.
• All other duties as assigned.

Minimum Requirements

Education

• High school diploma or GED required.
• Associate or bachelor’s degree in healthcare administration, social work, business, behavioral health, or related fields preferred.

Experience

• 2‑3 years of experience in behavioral health insurance verification, authorizations, billing support, utilization review, or healthcare coverage navigation required.
• Experience working within a community mental health or healthcare environment preferred.

Knowledge, Skills and Abilities

• Advanced communication skills, both oral and written, required.
• Advanced organizational skills required.
• Knowledge of Ohio Medicaid, managed care organizations, behavioral health benefits, and payer authorization processes required.
• Ability to maintain confidential information required.
• Ability to adhere to all safety rules, regulations and requirements required.
• Ability to manage multiple priorities and collaborate effectively across departments required.
• Ability to document services accurately and efficiently in an electronic health record required.
• A valid driver’s license and the ability to operate a motor vehicle required.
• Appropriate level of auto insurance coverage required.
• Ability to operate in an Internet‑based, automated office environment required.
• Ability to maintain high‑speed internet connection required.
• Data entry, reporting, and spreadsheet management skills required.
• Proficiency in Microsoft Excel, Word and Outlook required.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer required.
• Must be able to lift up to 15 pounds at times required.

Benefits

• Medical
• Dental
• Vision
• Short‑term Disability
• Long‑term Disability
• 401(k) with employer match
• Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues.

We’re an equal‑opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.