Client Import Analyst

Livingston International; Charlotte (NC); Remote; USD 35,000 - 46,000; Full time

Job summary

Livingston International is seeking a Client Import Analyst to serve as the primary day-to-day client contact for the client service and operations teams. You will facilitate release and entry summaries, manage tariff databases, classifications, client instructions, and ensure accurate billing within service standards.

This role is fully remote with a Monday to Friday day shift, emphasizing attention to detail and the ability to handle high volumes.

Qualifications

• 5 years of related experience
• High School/GED or equivalent required
• Associates Degree or post-secondary education preferred

Responsibilities

• Build and maintain direct client/carrier relationships and provide day-to-day support.
• Ensure accurate and timely release of shipments and audit junior team members.
• Create customs entries and input shipment data for EDI release, rating and billing.
• Create and maintain the client tariff database for accurate output and one-step processing.
• Verify documentation for release conditions and rating compliance.
• Develop and adhere to client SOPs and ESPs.
• Identify opportunities to improve service delivery and productivity.
• Escalate issues and recommend corrective actions.
• Coordinate with clients to obtain missing documentation and instructions.
• Stay updated on systems developments.

Skills

Entry writing

Client service

Time management

Attention to detail

Analytical skills

Problem solving

Education

High School/GED or equivalent

Associates degree or post-secondary education

Job description

Client Import Analyst

JOB SUMMARY

This position reports to the Manager, and acts as the primary support and day-to-day client contact for the client service teams/operations team. Facilitate release and entry summary completion; accountable for a range of client and customs process management and compliance activities including release support, tariff database management, classifications, client instructions/requirements maintenance and auditing service delivery activities to ensure client service delivery satisfaction. This position assists in ensuring that all entries are classified and billed accurately and within LII service standards to ensure their clients' complete satisfaction. Position is fully remote and Monday to Friday day shift.

KEY DUTIES & RESPONSIBILITIES

• Build and maintain excellent, direct working relationship with the client and/or carriers, provides day to day contact and support.
• Ensure accurate and timely release of shipments on all modes of transportation for their assigned client base, including auditing work completed by junior team members
• Create customs entries in appropriate system through proper vendor and keyword selection and interpretation of Customs document for both high and low value shipments. Key in shipment information for EDI release, rating and billing, ensuring that all mandatory fields are completed and accurate.
• Create and proactively maintain the client tariff database, ensuring all associated system maintenance files/information, associated vendors and keywords are accurate and current in order to take advantage of data defaults for accurate quality output and one-step processing. Update information as necessary.
• Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates).
• Create, maintain and adhere to client Standard Operating Procedures (SOPs) and Exceptions to Standard Procedures (ESPs).
• Identify opportunities to improve service delivery, operational productivity and relationships within North American Brokerage operations.
• Escalate items for additional resolutions or return entries to release team members and recommend corrective actions.
• In a professional manner, work directly with and contact clients/carriers to obtain missing documentation, information and/or instructions.
• Works directly with Customs and PGA's as necessary.
• Conduct periodic checks to ensure accurate application of tariff and valuation along with proper selection of client/importer information.
• Responsible to conduct documented internal audit.
• Participate fully with other team members in the day-to-day operations of the team, including setting priorities, organizing and scheduling work, coordinating with others, problem-solving and decision-making, participating in meetings and handling special projects.
• Keep abreast of new systems developments.
• Perform other related duties as assigned by management.

KNOWLEDGE & SKILLS

• Strong entry writing experience
• Client Service oriented -- interpersonal skills with internal/external clients and coworkers.
• Ability to handle large volumes and meet tight deadlines.
• Attention to detail; organization, completeness and accuracy.
• Good analytical skills with problem-solving ability.
• Excellent time management skills.

WORK EXPERIENCE – MINIMUM REQUIRED

5 years of related experience

EDUCATION

• Required: High School/GED or equivalent
• Preferred: Associates Degree or post-secondary education

COMPETENCIES

• Business Acumen and Straight Talk
• Agility
• Customer First Focus
• Accountability
• Leading and Developing
• Inclusion and Collaboration

At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors. Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good‑faith salary range for this position is 25.22-33.65/hour USD. Actual compensation will be determined based on these factors and may vary accordingly.

Diversity, Equity, and Inclusion at Livingston

We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives. Inclusiveness makes us stronger and better at what we do. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate.

Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

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