Client Implementation Manager

AFLAC, INCORPORATED.; Windsor, Northern (CT, KY); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Annual bonuses

Stock purchase plan

Paid holidays

Job summary

Aflac, a Fortune 500 company, is seeking an experienced Client Implementation / Project Management professional for a remote role based in the United States. You will act as the primary contact for clients during implementations, coordinating with internal teams to ensure on-time, on-budget delivery and high client satisfaction.

The role requires a Bachelor's degree in Business Administration or related field and 4+ years of relevant experience.

Qualifications

• Bachelor's Degree in Business Administration, Management or related field.
• 4+ years’ experience in client implementation or project management.
• Equivalent combination of education and experience acceptable.

Responsibilities

• Act as the primary point of contact for clients during the implementation process.
• Collaborate with internal teams to coordinate onboarding and integration.
• Develop customized implementation plans aligned with client requirements.
• Manage timelines, resources, and deliverables to ensure on-time delivery.
• Use project management tools and provide weekly status updates.

Skills

Client onboarding

Project management

Relationship management

Communication

Multi-tasking

Education

Bachelor's Degree in Business Administration

Job description

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We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation

This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Knowledge of absence management industry and disability and life products (FMLA, ADAAA, STD/LTD)
• Strong understanding of client relationship management principles and best practices
• Excellent communication, negotiation, and problem-solving skills.
• Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.

Education & Experience Required

• Bachelor's Degree Business Administration, Management or a related field
• 4 or more years’ experience in client implementation, project management or a similar role.

Or an equivalent combination of education and experience

Education & Experience Preferred

• Experience in the group/disability industry

Travel

Less than or equal 50%

• Acts as the primary point of contact for clients during the implementation process, maintaining regular communication and providing timely updates on progress.
• Collaborate closely with internal teams, including data integration, claims management, sales, product development and IT to coordinate all aspects of client onboarding and integration.
• Conducts thorough needs assessments and develop customized implementation plans tailored to each client’s specific requirements and objectives.
• Manage project timelines, resources, and deliverables to ensure on-time and on-budget completion of implementations.
• Utilizes project management tools in the most efficient manner, continuously updating those tools weekly and keeping customers and internal teams informed of progress and project status.
• Proactively identifies and addresses any issues or challenges that may arise during the process, working to resolve them quickly and effectively.
• Monitors client satisfaction and gathers feedback to continually improve our implementation processes and enhance the client experience.
• Serves as the subject matter expert on our products/services staying up to date on industry trends and best practices.
• Performs other related duties as required

Total Rewards

The salary range for this job is $100,000 to $130,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.