Client Immigration Representative I

BAL; Richardson (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Unlimited vacation

401(k) with company match

Job summary

Berry Appleman & Leiden (BAL) seeks a Client Relations professional to support BAL’s immigration outsourcing services. You will assist in client communications, onboarding, and compliance under the Client Relationships Manager.

The role collaborates with client teams, legal staff, and BAL resources in a fast-paced environment. We value strong MS Office skills, confidentiality, and a background in immigration, HR, or related fields.

Qualifications

• Minimum of 1 year of immigration, customer service, legal, or related field experience.
• Bachelor’s degree in related field or equivalent experience.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong written and verbal communication skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Ability to manage priorities and workflow, escalating as needed.
• Sensitivity to confidential information.
• Ability to interact with individuals at all organizational levels.
• Creative, flexible and innovative team player.

Responsibilities

• Monitor emails and provide timely, accurate responses with input from client contacts and BAL resources.
• Provide timeline expectations to employees, managers, and internal stakeholders.
• Triage inquiries from TA or GM teams and coordinate information.
• Assist with pre-offer data collection and onboarding processes.
• Help maintain the new hire pipeline and onboarding activities.
• Attend meetings and trainings to stay informed on program priorities.
• Support client communications and informational blasts.
• Assist with escalation protocols and information gathering.
• Support wage-related matters with client teams and document collection.
• Maintain SOP documents and update internal templates as needed.

Skills

Communication skills

Confidentiality

HR experience

Fast-paced

Immigration knowledge

Problem solving

Education

Bachelor’s degree in related field or equivalent experience

Tools

Microsoft Office Suite

Job description

Description

Who we are: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There’s no denying our work is demanding, both in volume and pace, but we’re up for the challenge. We love the balance of hard work and fun – so, you’ll see us in jeans as we shatter glass ceilings and conventional stereotypes. BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development, and want to set you up for success here at BAL and beyond.

Who you are: You are looking for work that has a purpose. You aren’t afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren’t afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person. You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome.

We’re better together: A bright, driven person like you and an industry-leading powerhouse like BAL? It’s a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people’s lives. Come be a part of something special, where you can have an impact and be valued just for being you!

In addition to competitive pay, a discretionary annual bonus, and a supportive, team oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match.

OVERVIEW: Under the direction of the Client Relationships Manager (CRM), the CIR is responsible for the day‑to‑day coverage of BAL’s outsourcing services to support our clients’ immigration programs. The role will require collaborating with client teams, legal teams, and other firm‑wide resources to ensure harmonization with both client and BAL objectives, values, and culture. The CIR may support a single client or a portfolio of clients.

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PRIMARY RESPONSIBILITIES (Under the supervision of the Manager of Client Relations):

Program Support:

• Monitor internal or external inboxes and provide timely and accurate responses, obtaining input from client contacts, legal team contacts, and other BAL resources, as needed.
• Provide timeline expectations to employees, managers and other key internal stakeholder.
• Triage general inquiries from client Talent Acquisition (TA) or Global Mobility (GM) teams.
• Provide or facilitate client HRIS data confirmations.
• Support pre‑offer assessment process by coordinating document collection with TA teams.
• Assist in maintaining and tracking of new hire pipeline and onboarding.

Client Experience:

• Attend general meetings, sessions, and/or trainings as needed to stay up to date with program priorities and activities.
• Support client communications/blasts to keep audience abreast of needed information/updates.
• Assist with escalation protocols and information gathering.

Compliance:

• Manage requests and post required client notices.
• Create and manage public access files, as needed.
• Partner with client teams to support wage related matters and gather needed information/documentation.
• Assist as needed in the PERM recruitment administrative process.
• Continuous maintenance of internal templates and standard operating procedure (SOP) documents.

Technology:

• Provide termination and expiration reporting, followed by appropriate project initiations.
• Maintain functional understanding of client internal programs and tools.
• Minimum of 1 year of immigration, customer service, legal, or related field experience.
• Prior HR experience preferred.
• Bachelor’s degree in related field or equivalent experience
• Ability to function well in a fast‑paced, dynamic environment
• Sensitivity to confidential information
• Ability to manage priorities and workflow, while escalating as needed
• Proficiency with Microsoft Office Suite, specifically – Word, Excel, and PowerPoint
• Strong communication skills, both written and verbal
• Ability to deal effectively with a variety of individuals at all organizational levels
• Creative, flexible, and innovative team player

WORKING CONDITIONS:

• Able to sit and work at a computer keyboard for extended periods of time.
• Able to stoop, kneel, bend at the waist and reach on a daily basis.
• Able to perform general office administrative activities: copying, filing, delivering and using the telephone.
• Able to lift and move up to 25 pounds occasionally.
• Regular and on‑time attendance.
• Must be able to prioritized, schedule and complete testing required for multiple applications with overlapping schedules.
• A certain degree of creativity and flexibility is required.
• Occasional travel by conventional means including aircraft, motor vehicle and the like within the region and to other locations as required.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Berry Appleman & Leiden is an Equal Opportunity Employer. It is the policy of BAL to ensure an equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, gender, gender identity or expression, age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. BAL prohibits and will not tolerate any such discrimination or harassment.

BAL does not accept unsolicited resumes from recruiters or employment agencies. BAL is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services Agreement. In the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, BAL reserves the right to pursue and hire said candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of BAL. If your agency would like to be considered as a potential recruiting partner, please forward your contact information to [e-mail].

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.