Client Human Resources Business Partner

apply; Massachusetts; Hybrid; USD 85,000 - 110,000; Full time

Job summary

ADP is seeking a Client Human Resources Consultant to serve as a trusted advisor to our clients in the Greater Boston area and throughout Eastern Massachusetts and parts of Rhode Island. You will leverage HR experience, ADP product knowledge, and consulting skills to solve critical business challenges, while maintaining a high standard of client satisfaction.

You will build rapport with external clients and internal partners, communicate clearly by phone and in writing, and participate in

Qualifications

• At least 5–8 years of professional consulting experience or equivalent in a systems-related organization.
• At least 5–8 years of experience in a customer service or human resources environment.
• Flexibility to travel for onsite client meetings within the territory.

Responsibilities

• Research, troubleshoot, and resolve client issues as an HR expert for ADP's largest clients.
• Communicate with clients to exceed expectations, prioritise tasks, and provide prompt follow-up.
• Provide recommendations and educate clients and colleagues on best practices.

Skills

Consulting experience

Customer service

HR experience

Education

College degree optional

Job description

ADP is hiring a ClientHuman Resources Consultantin the Greater Boston area, including communities throughout Eastern Massachusetts and part of Rhode Island.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you’ll be a trusted advisor to our clients, using your HR experience, ADP product expertise, and consulting skills to solve their most critical business challenges. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change--your #1 goal is to help clients. Still, every day will be different because thequestions you receivewill vary, as will thesolutionsyou provideeachclient. Therewill be no shortage of newquestions you’ll receive, which willkeep thingsinteresting, and our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable building relationships with external clients and internal partners. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #MakeYourMark?

To learn more about Client Services at ADP watch here: https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO: Responsibilities

Research, Troubleshoot, and Resolve. You will serve as an HR expert to ADP's largest clients and support ADP's most complex products/technologies. You will solve client problems -- taking a broad perspective to identify solutions. You will work independently to resolve issues. You will also work proactively with clients to provide information, best practices, and training on ADP solutions.

Communicate and Exceed Client Expectations. You will use your strong interpersonal skills, HR, and ADP product knowledge to communicate with clients and resolve issues. You will set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.

Provide Recommendations and Educate. You will interpret internal or external business issues and recommend solutions/best practices to ADP leadership and clients. You will share knowledge and best practices with less experienced Consultants and Specialists at ADP.

TO SUCCEED IN THIS ROLE: Required Qualifications

• This position follows a hybrid work model (Remote/Field), requiring frequent client visits and the ability to travel for onsite team meetings and other business-related activities as needed.
• Candidates must reside in or near the greater Boston area, as this role requires regular travel within an assigned external client territory and book of business. The territory includes, but is not limited to the greater Boston area, including communities throughout Eastern Massachusetts and part of Rhode Island, with potential travel to additional surrounding areas based on business needs.
• At least 5-8 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
• At least 5-8 years of experience in a customer service or human resources environment, with proven ability to produce positive results

A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include:

• Experience noted above, OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

BONUS POINTS FOR THESE: Preferred Qualifications

• HR Certification or willing to pursue in the first year

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourselfin a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest.Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being.We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back andgenerating a lasting, positive impactupon the communities in which we work and live.
• Get paid to pay it forward.Company-paid time off for volunteering for causes you care about.

What are you waiting for?

Jobs.adp.com