Client HR Business Partner I

Paychex; Irving (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

401(k) match

Tuition reimbursement

Adoption assistance

Paid time off

Job summary

Paychex is reimagining how businesses manage their workforce with payroll, HR, benefits, and advisory services in a single connected HCM platform. This role ensures client satisfaction, serves as the primary HR service contact, and collaborates with internal partners to deliver quality service.

The position involves advising on performance management, recruitment, compensation, and employee engagement, with possible EPLI insurance support and enrollment meetings for PEO clients.

Qualifications

• Bachelor's degree preferred or equivalent
• 1–3 years of HR experience or equivalent
• Customer service experience preferred
• Planning, operations, management experience preferred
• Labor law knowledge preferred
• Familiar with Paychex systems preferred
• Experience in employee relations and performance management preferred

Responsibilities

• Serves clients remotely and in-person, delivering consultative guidance for HR needs.
• Advises on performance management, recruiting and retention strategies, compensation, and employee engagement.
• Supports EPLI insurance setup for PEO clients with other internal partners.
• Conducts open enrollment meetings for PEO clients and advises on benefits selection.
• Explains HR policies and procedures, offering remedies for employee relations issues.
• Provides turnover analysis and unemployment escalation assistance.
• Keeps abreast of HR trends and conducts training.
• Promotes high-quality customer service to clients.

Skills

Customer Service

Planning

Operations

Management

Research

Employee Relations

Performance Management

Employee Engagement

Labor Law

Paychex

HR Strategy

Employee Relations Investigations

Auditing

Education

Bachelor's degree (preferred)

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Overview

Ensures overall client satisfaction with products and services. Works with a small client demographic or less complex client base to assist with HR needs. Maintains ongoing relationships with client contacts and is the primary point of contact for HR service. Collaborates with internal partners to ensure quality customer service and support.

Responsibilities

• Services clients remotely and in-person and provides consultative guidance to ensure appropriate resolution of client issues. Partner with internal departments/subject matter experts to deliver actionable responses or plans to client concerns.
• Provides consultative guidance and advice to clients in Performance Management, Recruiting and Retention Strategies, Compensation, Performance Development, Employee Engagement, and Culture Enhancement.
• May support PEO clients with the set-up of EPLI insurance with the assistance of other internal business partners.
• May conduct open enrollment meetings for PEO clients, advising on benefit plan selection and contribution strategies.
• Communicates and interprets HR policies and procedures while providing remedies for employee relations issues. Seeks appropriate guidance and support from HR Coach as applicable.
• Provides turnover analysis action planning and offers unemployment escalation assistance.
• Maintains an awareness of HR trends and conducts training based on available resources.
• Promotes high-quality customer service to clients.

Qualifications

• Bachelor's Degree - Preferred
• 1-3 years of experience in HR, or the equivalent combination of education and experience.
• Consideration may be given to a candidate with experience in lieu of a degree.
• Customer Service - Preferred
• Planning - Preferred
• Operations - Preferred
• Management - Preferred
• Research - Preferred
• Employee Relations - Preferred
• Performance Management - Preferred
• Employee Engagement - Preferred
• Employment Practices Liability - Preferred
• Support Services - Preferred
• Labor Law - Preferred
• Paychex - Preferred
• Human Resource Strategy - Preferred
• Employee Relations Investigations - Preferred
• Auditing - Preferred

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

What's in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.