Client-Focused Personal Banker: Build Relationships

Civista Bancshares, Inc.; Norwalk (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Civista Bank is seeking a Personal Banker in Norwalk, Ohio to enhance customer relationships and deliver exceptional service with deep product knowledge. The role focuses on growing the branch through needs-based selling and referrals while maintaining cash controls and excellent operational discipline.

The PB will promote technology use in banking, assist customers with mobile and online services, and uphold bank policies for a safe, compliant experience.

Qualifications

• Customer service, sales, and cash handling experience preferred.
• Excellent oral, written and presentation skills
• Detail oriented with the ability to work under deadlines with frequent interruptions.
• High School diploma or equivalent required.
• Above average knowledge of technology and willingness to adapt to new software technologies.
• Ability to work under deadlines with frequent interruption.

Responsibilities

• Creating an exceptional customer experience daily by delivering a personal touch, building relationships, assessing needs, recommending products and referring partners to our customers in order to grow the branch and the bank.
• Dedication to personal growth through daily learning and adapting to current procedures and systems.
• Ensuring operational tasks are followed and completed daily.
• Execute customer requests with speed and accuracy.
• Maintain cash levels and outages within established guidelines.
• Communicate internally and externally, adhering to regulations and procedures to ensure safety and soundness of customers and the bank.
• Understand and encourage the use of technology in everyday banking interactions.

Skills

Customer service

Sales

Cash handling

Communication skills

Problem solving

Education

High School diploma or equivalent

Job description

Civista Bank is seeking a Personal Banker in Norwalk, Ohio to enhance customer relationships and deliver exceptional service with deep product knowledge. The role focuses on growing the branch through needs-based selling and referrals while maintaining cash controls and excellent operational discipline.

The PB will promote technology use in banking, assist customers with mobile and online services, and uphold bank policies for a safe, compliant experience.