Client-Focused Mortgage Processing Pro

Jobtailor; Westborough (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

Jobtailor is seeking a mortgage processing professional in Massachusetts to manage client relationships and loan files from start to finish. You will handle disclosures, collect required documents, and keep borrowers informed throughout the loan process with timely updates.

The role requires 3+ years in mortgage processing, proficiency with Encompass LOS, and a solid grasp of Conventional, USDA, and VA programs. Excel at prioritizing tasks, meeting deadlines, and coordinating with internal teams.

Qualifications

• Minimum 3 years of mortgage processing experience.
• Proficiency with Encompass Loan Origination Software.
• Experience with State Housing loan programs.
• Non-QM loan experience a PLUS.
• Strong verbal and written communication with a customer-service mindset.
• Ability to prioritize tasks and meet deadlines.
• Strong problem-solving and multitasking abilities.
• Accountability for managing loan production and pipeline flow.
• Solid understanding of mortgage fundamentals including: Conventional, USDA, and VA loan programs.
• Income calculations and running AUS and interpreting findings.
• Reviewing guidelines and resolving complex loan scenarios.
• High level of computer and software proficiency.

Responsibilities

• Establish and maintain strong client relationships through regular communication via phone, email, and text during the loan process.
• Provide timely, knowledgeable responses to client inquiries and coordinate with internal teams.
• Set up and disclose new loan files; request and review required documents, including initial disclosures.
• Proactively communicate loan status updates and address borrower questions.
• Follow up on outstanding documentation and set deadlines to keep the pipeline moving.

Skills

Communication

Loan processing

Time management

Problem solving

Attention to detail

Customer service

Deadline management

Mortgage fundamentals

AUS interpretation

Documentation review

Tools

Encompass LOS

Job description

Jobtailor is seeking a mortgage processing professional in Massachusetts to manage client relationships and loan files from start to finish. You will handle disclosures, collect required documents, and keep borrowers informed throughout the loan process with timely updates.

The role requires 3+ years in mortgage processing, proficiency with Encompass LOS, and a solid grasp of Conventional, USDA, and VA programs. Excel at prioritizing tasks, meeting deadlines, and coordinating with internal teams.