Client-Focused Investment Operations Analyst

SEI Corporation; Northern (KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare

401(k) match

Education assistance

Commuter benefits

Paid holidays

PTO

Parental leave

Back-up childcare

Volunteer days

Stock purchase plan

Investment options

Employee networks

Job summary

SEI seeks an entry-level Middle Office Regional Consultant to provide exceptional client service to RIAs, banks, and wealth channels. You will gain working knowledge of SEI Funds, products and processes and coordinate client investment activities with market staff and SEI Private Trust Company.

The role emphasizes back-office support, personal account management, and learning the investment management operations business.

Qualifications

• BS/BA in Accounting or Finance preferred
• Minimum 2 years related work experience preferred
• Knowledge of financial and/or investment services preferred
• Strong dedication to quality customer service
• Excellent verbal and written communication skills
• Knowledge of Excel and Word for Windows
• Able to work 10:30 am-7:00 pm

Responsibilities

• Heavy interaction with internal and external clients, as well as teammates, on the telephone, email and in person in a professional and accurate manner
• Cultivate and maintain close client relationships through proactive measures and creative customer service
• Educate the client and assist them in implementing the best possible practices to more effectively use Middle Office products and services to meet their business needs
• Interpret monetary requests to determine the correct course of action. This requires an understanding of the high-net-worth client’s goals and objectives as well an understanding of SEI’s guidelines and procedures.
• Determine the best course of action when a request is deemed “not in good order”. In many cases this discretionary decision dictates SEI’s level of responsibility should a dispute arise related to the action taken.
• Develop an in-depth understanding of the IRS retirement account processing rules as they relates to IRA’s and Qualified Plans.
• Identify Advisor related processing issues to ensure accurate completion of the submitted request and provide value added servicing.
• Develop a deep understanding of the current compliance related rules that govern the Financial Services Industry including but not limited to Anti-Money Laundering (AML), Late Day Trading, Privacy Act and the US Patriot Act.
• Display the ability to apply these rules through the course of completing a client request for service
• Participate in departmental projects to improve the current processes and/or systems.
• Maintain the highest level of confidentiality, quality and privacy.

Skills

Client service

Communication

Excel

Word for Windows

Education

BS/BA in Accounting or Finance

Tools

Excel

Word for Windows

Job description

SEI seeks an entry-level Middle Office Regional Consultant to provide exceptional client service to RIAs, banks, and wealth channels. You will gain working knowledge of SEI Funds, products and processes and coordinate client investment activities with market staff and SEI Private Trust Company.

The role emphasizes back-office support, personal account management, and learning the investment management operations business.