Client-First Personal Banker - Part-Time, Flexible Hours

Washington Trust Bank; Hayden (ID); On-site; USD 28,000 - 37,000; Part time

Job summary

Washington Trust Bank is hiring a part-time Personal Banker I-II in Hayden, ID, offering about 28.5 hours per week with a schedule including weekdays and Saturdays. You will build strong client relationships, provide deposit and lending product guidance, and cross-sell bank services while delivering high-quality service and maintaining regulatory knowledge.

The role emphasizes proactive client contact, accurate product handling, and risk awareness, with opportunities to grow within a

Qualifications

• Excellent written and verbal communication and interpersonal skills with clients, co-workers and management.
• Ability to listen and ask appropriate questions to best serve the client.
• Flexible and adaptable to change.
• Strong ability to prioritize and handle multiple tasks with accurate attention to detail.
• Strong problem solving and decision-making skills, using logic to solve problems with effective solutions.
• High degree of PC based technical skills, including proficiency with Microsoft Suite of products and other necessary applications.
• Required to maintain the security and confidentiality of Bank and client information.
• May be required to have or obtain a Mortgage Loan Originator registration number through the Nationwide Mortgage Licensing System & Registry (NMLS).

Responsibilities

• Establishes and maintains effective relationships with clients, gaining their trust and respect by providing accurate and timely service and information.
• Provides high quality service, retention, development and expansion of client relationships.
• Works with other bank personnel to proactively meet client needs in an efficient manner across all departments.
• Provides product opportunities to clients using proactive selling techniques; efficiently and accurately opens all branch-related products.
• Maintains current knowledge of all Retail Banking products, to identify and resolve clients’ needs.
• Introduce and cross-sell new and existing bank products by identifying client needs through thoughtful, needs-based conversations.
• Leverage strategic questioning to match products with client goals.
• Engage with clients both over the phone and in person as they walk into the branch, identifying opportunities to present products and services that meet their needs.
• Responsible for marketing consumer and small business banking products including preparing for client calls, making sales calls, and call follow-up.
• Identifies opportunities and continually prospects for new clients. Generates leads through existing relationships; asks clients for referrals.
• Participates in call plans tailored to increase the market penetration and client usage of bank services and identifies needs in prospects to establish them as clients. Uncovers clients’ needs by asking the right questions; utilizes need-based selling. Reports on results will be recorded and reported on a regular basis.
• Perform transactions, new account and lending responsibilities to best serve the needs of the client.
• Maintains accountability for individual contributions to the achievement of branch and team goals, encouraging self and others to achieve results.
• Meets with manager to discuss sales strategy calls and report results related to current branch focus.
• Participate in community affairs and activities where warranted for effective business development and community exposure.
• Sets and monitors proactive client contact standards for each individual client relationship they establish
• Proactively identifies and mitigates potential risks and fraudulent activities by following established policies, monitoring transactions for irregularities, and escalating concerns as appropriate.

Skills

Communication

Active listening

Adaptability

Multitasking

Problem solving

MS Office

Confidentiality

NMLS registration

Tools

NMLS system

Job description

Washington Trust Bank is hiring a part-time Personal Banker I-II in Hayden, ID, offering about 28.5 hours per week with a schedule including weekdays and Saturdays. You will build strong client relationships, provide deposit and lending product guidance, and cross-sell bank services while delivering high-quality service and maintaining regulatory knowledge.

The role emphasizes proactive client contact, accurate product handling, and risk awareness, with opportunities to grow within a